Customer Service Administrative Assistant
Resume:
MELISSA SCHINKER 937-***-****
*** *. ******* ****** *************, OH 43311 *********@*****.***
Professional Profile
Five years as Executive Assistant to VP of Engineering, seven years office assistant, 5 years customer service experience in total and Associates Degree in Engineering.
Answer multiple phone lines
Excellent phone etiquette
Proficient in Microsoft Word
Proficient in Excel
Good typing skills
Operate typical office equipment
Maintain customer/company files
Organized and detail oriented
Attains new skills quickly and eager to learn new skills
Successfully manage multiple tasks simultaneously
Work independently
Stress management- works well under pressure
Professional Experience
Transportation Research Center Inc., East Liberty, OH
August 2014 to Present
Engineering Technician, Dummy Certification Laboratory
Professional customer contact
Product maintenance/repair
Test Processing
Record keeping
Organizational skills
Operate Autolab and Diadem
Participating in 17025 certification
General housekeeping skills
Mobile Instrument Service and Repair, Inc., Bellefontaine, OH
June 2009 to August 2014
Customer Service, Flexible Scope Division
Achievements:
Maintain high profile customer accounts
Employee of the Quarter in 2013
Responsibilities:
Quote and track customer repairs
Run history reports
Obtain purchase orders
Answer phones
Maintain report for high profile customer
Granite Express, Inc., Hickory, NC
June 2007 to April 2008
Administrative Assistant, Research
Achievements:
Reduced waste of granite
Organized office for optimal running
Organized and maintained inventory for loss prevention
Responsibilities:
Create and maintain forms
Research sales leads
Layout templates for optimal stone utilization
Answer phones
Inside and outside sales
Greer laboratories, Lenoir, NC
October 2006 to June 2007
Reception, Prescription Inspector
Achievements:
Organized Human Resources Department
Researched and filed for state licensing
Organized Pharmacists office
Responsibilities:
Answered up to 4 incoming lines and with up to 75 extensions
Inspected vials for very small particles
Inspected packing for incorrect information
Researched and typed licensing information for each state needed
Packed vials for shipping
National Extrusion and Mfg Co, Bellefontaine, OH
July 2000 to June 2005
Design Engineer
Achievements:
Implemented organization for inventory to stop waste
Created positive working relationships with vendors
Effectively resolved issues with difficult customers to ensure customer satisfaction
Responsibilities:
Quote incoming sales requests
Maintain established customer requests for service
Produce CAD drawings
Issue and complete purchase orders
Assist VP of Engineering in daily responsibilities as needed
Education
Lima Technical College (Rhodes State College), Lima, OH
Mechanical Design Engineering
June 2000
Bellefontaine High School, Bellefontaine, OH
Diploma
June 1990
References
References are available upon request.
Contact this candidate