JENNIFER JOHNSON

**** * ****** ***, *********, Wi 53220 H: 414-***-**** aczvpj@r.postjobfree.com

Qualified Customer Service with 25 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 25 years retail experience in a fast-paced, team-based environment. Excellent communicator with 25 years in a demanding call center environment as a Customer Service Representative. References available on Request

Trusted key holder

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Cash flow management

Credit card processing

Multi-line phone talent

POS systems expert

High School Diploma: 1989

Harold S Vincent - MIlwaukee

Customer Service:, 02/2015 to Current

Martinizing Dry Cleaners – Pewaukee

Listening to Customers Taking in customers orders Signing up new customers taking payments checking in orders from the plant to correct store Processing customers orders. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal cliental. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. receiving clerk, 10/2013 to 12/2013

Kohl\'s – Oak Creek, Wi

unloading trucks putting merchandise out on floor helping customer to find items. Greeted customers entering the store to ascertain what each customer wanted or needed. Provided an elevated customer experience to generate a loyal cliental. PROFESSIONAL SUMMARY

REFERENCES

SKILLS

EDUCATION

WORK HISTORY

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Merchadiser, 09/2011 to 05/2014

Kelloggs – MI

Organizing, rotating, and stocking shelves during each store visit-platform for providing excellent customer service Ensuring the Kelloggs snack product is on display and shelves are looking at their best, properly rotating product and removing all stale and damaged packages.

Maintaining a professional demeanor with the public and store personnel. Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Customer Service, 03/2010 to 03/2011

Speedy Loan – Milwaukee, Wi

Responsible for preforming a variety of loan services reviewing loan disbursement request processing preparing loan demands maintain loans and disbursement files responding to routine customer inquiries renewal processing preparing and submitting documents data and records to government regulations handling payments. Provided an elevated customer experience to generate a loyal cliental. Successfully acquired an average of 10 new customers per month, generating a 9% growth in revenue. Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed. Developed reputation as an efficient service provider with high levels of accuracy.

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