Sales Customer Service

Ann Marie Contaldi

973-***-**** • **********@*****.***

Profile: A dedicated, detail oriented employee adept at managing multiple, diverse tasks simultaneously while working well under pressure. An effective team player with exceptional communication and interpersonal skills in all aspects of a business environment. Experienced in office administration with exemplary organizational skills. Education

Pequannock Township High School 1981

High school diploma

E xperience

Office Manager February 2014 – Present

Apple Montessori School - Towaco, New Jersey

• Designs and implements office policies by establishing standards and procedures

• Preparation of bi-monthly payroll

• Schedule training and complete paperwork for all new hires

• Keeps management informed by reviewing and analyzing special reports

• Screens applications for all incoming students

• Coordinates school’s summer camp program

• Increased company sales by creating new marketing materials Certified Legal Transcriptionist January 2010 – January 2014 King Transcription Services - Riverdale, New Jersey

• Transcribed Grand Jury and Appellate Court cases

• Worked to meet strict deadlines

Administrative Assistant 2001 – December 2009

Modern Trend Kitchens & Baths - Caldwell, New Jersey

• Control inventory and order new supplies

• Verify and track all project deadlines to facilitate smooth workflow and exceed client expectations

• Contact and coordinated with outside vendors to handle orders and rush jobs

• Facilitated and submitted permits for all phases of construction

• Scheduled appointments for all sales personnel

• Ensured contractors have necessary materials at all times Office Assistant 1997 – 2001

King Mortgage - Wayne, New Jersey

• Answer phones and transfer to appropriate staff member

• Greet clients and direct them to correct locations

• Monitor incoming emails and answer or forward as required

• Fax, scan and copy documents

• Input financial data and prepared weekly sales reports

• Update and maintain databases such as mailing lists, contact lists and client information

Skills

Computer: Microsoft Word, Excel, Outlook, PowerPoint, and Publisher Business: Adapting to change, Customer service, Flexible, Reliable, Efficient, Time management, Adds

value to increase sales

References furnished upon request

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