IT Professional for teaching, admin Jobs

NEETHU THOMAS

Mob No. 055-****-*** Email: ****************@*****.***

Academic Qualification

Certification

Name Of Institution

Year of

Passing

% of

marks

MBA ( HR ) IGNOU Pursuing

B.Tech.

(Computer

Science

Engineering)

Viswajyothi College Of Engineering &

Technology, Kerala

2009

74%

Class XII

St.Marys. Higher Secondary School.

Thalacode, Ernakulum

2005

86%

Class X

M.A.M.E.M.H.S.

Puthencurez,Ernakulam

2003

80.67%

Professional Experience – Overview

[A] Sutherland Global Services (June 2009 – September 2011) TRAINER

Provided training to new employees and internal/external clients on technical issues.

Conducted training classes of adults and children ranging from 1-23 students on computer skills (the internet, MS Office, Oracle databases), school-based curriculums (GED classes and middle/high school math), and on-the-job training

Created workshops on topics such as Team Building and Learning Styles for staff and college students

Created and taught training classes for various technical and soft skills

Created and taught academic curriculums for GED programs and supplemental instruction for college students

TECHNICAL SUPPORT EXECUTIVE

Providing excellent customer service in a timely and efficient manner. (Voice and chat support)

Providing problem analysis and resolving client issues with the aid of available helpdesk tools. (e.g. help files and Knowledge base articles)

Maintaining and developing relationships with existing customers. Strength:

Total 5 years of Dubai

experience with good

exposure to office

administration skills

and sound knowledge

of training .

Flexibility and

willingness to always

learn and try new

things.

Self-motivated, and

willing to receive

direction.

Sound work ethics

Ability to report in a

timely fashion

Seeking a challenging and rewarding career within an environment where I can share my knowledge and professional skills to the benefit of both institution and myself. . Dynamic, high performance software graduate known for ability to envision and create successful outcomes in complex situations.

Areas of Expertise:

Excellent

co-ordination

Good Presentations

skills

Excellent PC skills

Planning

Management

Understanding the

concepts in the

content

Ensuring accurate call comments are entered and providing appropriate information in escalated calls.

Maintaining call standards with respect to greeting, problem identification, proposed solution and conclusion.

Collaborating with team members on knowledge transfer, support policies, procedures and standards.

Provide technical sales support and product consulting to customers.

Maximize financial results.

Support business development efforts directly.

Maintaining and developing relationships with existing customers.

Improving processes, forms and procedures to maximize team efficiency

[B] OLIVERCOM, Dubai, U.A.E. ( March 2012 – September 2014) HR/ Admin Assistant cum Sales Coordinator.

Management of recruitment life cycle like preparing JD, Advertising, Souring CVS, Scanning and Scheduling Interviews.

Training & induction of new employees.

Preparing offer letters, warning letter & other letters in HR Department.

Follow up time sheets, overtime, sick leave & attendance to assist the payroll.

Booking of flights for employees & keeping track of leave management.

Processing and maintaining employee records including personal & official documents.

Works closely with payroll to ensure that salaries are paid in a timely manner.

Co-ordinating with PRO in issuing & renewal of Visa, Labour contract, Emirates ID & Insurance cards.

Responsible for Maintaining database and attendance register by updating HRMS.

Handling calls and providing excellent customer service.

Scheduling Meetings and Appointments & Co-ordinating day to day operations.

Preparation of invoices, LPO & maintaining a record of all outstanding purchase orders.

Ensure licenses and contracts are up to date.

Ensuring office spaces are presentable and the pantry is stocked

Follow-up Quotes, Invoices, Shipments, Couriers, Payments, etc.

Preparation of authorization letters & related documents to collect shipments, tracking and maintaining a record of all shipments.

Maintaining database, sorting out emails and excellent MS Office skills.

Scanning, Filing, Copying & Documentation of various logistic documents and verifies accuracy of material, prior to input.

Coordinate product delivery schedules with customers

Coordinating imports and exports & day to day operations

Maintaining supplies of stationery and equipment.

Ensuring licenses and contracts are up to date.

Storing completed documents in appropriate locations.

Other duties as assigned by the management.

[C] Nabors Drilling International, U.A.E. (Jan 2012 - March 2012) Logistics Assistant

Scanning, Filing, Copying & Documentation of various logistic documents like commercial invoice, packing list, Bill of lading, Air way Bill, and verifies accuracy of material prior to input.

Organizes and maintains hard copies and electronic documentation.

Comparing data with source documents and re-entering data in verification format to detect errors. Compiling, sorting and verifying the accuracy of data before it is entered.

Personal Details:

Age: 29 years

Female

Married

Indian

Husband Visa

Passport #

M9715481

-

Languages:

English

Hindi

Malayalam

IT skills:

MS Office

( Word, Excel,

PowerPoint,

Outlook)

Platforms -

Windows 10/

2000/XP, Vista,

Windows 7

Desktop Support

OS & Software

Installation

C, C++

SQL

JAVA

Contact this candidate