Customer Service Representative

Shenita L. Armstrong

**** **** ***** *********, ** 28215

(Cell phone): 704-***-****

**************@*****.*** (email)

OBJECTIVE: To obtain an entry-level customer service position that will permit me to utilize my communication skills and provide opportunity for growth and advancement. EMPLOYMENT HISTORY:

November 2014 to January 2015

Krispy Kreme- Charlotte, NC

Team Member

-Assist the customers with purchases

-Promote sales and product

-Hands on experience on the assembly line with food products and stocking

-Received and handled cash, coupons, credit, debit, and gift cards payments August 2014 to September 2014

Randstad- Charlotte, NC

Customer Service Representative

- Handles incoming calls from our clients' employees, answering their questions and sorting out issues relating to their healthcare benefits

- Log calls and enter data into the system

-Using online databases, reviewing documentations and asking other knowledgeable experts

- Handled benefit calculations, data management, transaction workflow call backs and process improvements. March 2013 to October 2013

Southeastern Institute massage clinic- Charlotte, NC Student Massage Therapist

-Massaged clients giving them full body Swedish massages using unscented oils and lotions

-Gave clients chair massages at events in clinic

-Demonstrated expertise in working with clients on three levels of healing, spanning body, mind and soul.

-Exemplified expertise in applying finger and hand pressure to specific points of the body February 2013 to August 2013

Food Lion- Charlotte, NC

Cashier

-Hands-on experience in accepting payments from customers and give change and receipts

-Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

-Proven record of using the right process for cash, credit cards, or other types of payment

-Thorough understanding of counting the money is in register at the beginning and end of shift December 2010 to August 2011

Carolinas Healthcare System- Charlotte, NC

Care Partner

-Bathing (assist, bed bath, tub bath, shower, sitz) and feed patients

-CPR/Heimlich Maneuver

-Applies proper body mechanics while assisting with ambulation, transferring, ROM and positioning of consumer and while performing household chores

-Recognizes emergency situations and implements appropriate emergency procedures when indicated July 2009 to December 2010

Carolinas Healthcare System- Charlotte, NC

Housekeeping

-Highly skilled in sweeping, dusting, scrubbing, moping, washing, and vacuuming

-In-depth knowledge of cleaning methods

-Hands-on experience to operate housekeeping equipment

-Able to understand and follow all safety precautions and work related directions

-Demonstrated ability to accomplish physically challenging tasks March 2008 to November 2008

The Body Shop- Charlotte, NC

Stocker

-Place sensors on the clothing before being purchased

-Perform all stocking duties such as ordering, lifting, blocking, facing and dusting products

-Administer efficient cleaning and tidying work to keep department clean and well organized

-Assist customers to identify and locate products and respond to queries appropriately

-Work efficiently to maintain productivity standards for target achievement April 2007 to December 2007

ASIG- Charlotte, NC

Fueler

-Comply with the Location’s attendance/tardiness standards

-Perform fueling in safe and efficient manner

-Responsible for accurate accounting of fuel transactions

-Perform daily Quality Control checks on equipment

-Maintain equipment in clean and functional condition

-Ensure the correct loading and balancing of fuel

-Responsible for defueling aircraft as directed

-Use fuel trucks, hydrant carts and stationary carts to fuel aircraft September 2006 to April 2007

Smokey Bones- Charlotte, NC

Greeter/Host/Customer Service

- Greet customers and direct to appropriate department

-Receive and route phone calls to appropriate person

-Provide visitors with information, directions and help for the duration of their visit

-Offer appropriate seating arrangements

-Present menus and take orders

-Ensure the quantity of menus is sufficient to cater to the number of guests

-Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant COMPUTER KNOWLEDGE:

30-35 WPM

Microsoft Office

Windows 97, XP, Vista

CERTIFICATIONS/ACCOMPLISHMENTS:

CPR AED American Heart association March 2013-March 2015 Leadership Distinctive Program October 2013

EDUCATION:

2013-2013 Southeastern Institute Charlotte, NC

2011-2012 Central Piedmont Community College Charlotte, NC 2005-2006 Central Piedmont Community College Charlotte, NC 2001-2005 West Charlotte Senior High School Charlotte, NC

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