Enterprise support management.
Resume:
ENAGBARE NOSAYANA
*** ****** ******, #* ********* CA 90302
*********@*****.***.
BACKGROUND
Date of Birth: 13TH July 1978
Place of Origin: Edo State
Sex: Male
Marital Status: Married
OBJECTIVE
To strive for excellence at all times and in all positions and circumstances and to work with existing staff and facilities to improve organization objectives and achieve managerial goals and targets.
QUALIFICATIONS
B.Sc Physics December 2001
SSCE O’Level June 1995
EDUCATION
University of Benin 1997-2001
Federal Government College Warri 1990-1995
PROFESSIONAL TRAINING
Motorola BSS11 BSS operations and maintenance
Motorola BSS101PCU operations and maintenance
Harris Stratex (INMS)
Process Re-Engineering Management Training.
OSN SDH/WDM Training
PROFILE SUMMARY
Solutions driven professional with extensive experience in telecommunications transmission ranging from microwave to optical transport systems. Possession of proficient knowledge of Huawei devices RTN950/910/610, OSN3500, 7500, 9500 and NMS U2000/M2000, Tellabs DXX family (6320, 6340, 6350, 8100, 8600) and Tellabs INMS,Ericsson traffic node and mini link radios. Good knowledge of transmission network planning, optimization, implementation, capacity provisioning and enterprise business support.
Strong knowledge of digital transmission network (PDH and SDH) and expertise in GSM/2G/3G networks. Resourceful, creative problem solver with proven aptitude to analyze and translate complex customer requirement and business problems into innovative customer solutions.
Exceptional inter personal skills, able to effectively communicate with customers, vendor and other team and units within the business both technically and socially according to business requirements.
WORK EXPERIENCE
Huawei Technologies AUG2011-July2016
Transmission Support(Enterprise business support)
Job description: Proactive monitoring of enterprise network to react to in a timely manner to resolve any customer related failure within agreed SLA. Take proactive actions in case of failures and service degradations of individual customer.
Follow Incident Management process for Enterprise customer complaints and adhere to it.
Effective trouble ticketing management by ensuring tickets are raised, treated and closed properly and promptly
Ensure that based on the criticality of the incident whether Critical, Major or minor, there is adherence to proper escalation matrix and impact analysis to stakeholders.
Management of customer’s expectations with regards to outages and requests by proper information control.
Managing an enterprise network database detailing existing customer, their routing information address (Network design) and other relevant information. Ensuring that all newly integrated customers are added to this database.
Daily interactions with customers both internal and external via phone, mails, meetings etc.
Technical support using various transmission tools including Tellabs NMS and Huawei U2000 (Airtel managed service).
Investigate and troubleshoot problems from the NMS on the multivendor SDH and access links.
Timely response to network incidents, using available tools to minimizing the impact of network outages and down time.
Provisioning and capacity management within and around backbone and access of the national network according to network design.
Generating transmission and enterprise performance data and generating daily and weekly reports.
Analysis of enterprise performance data and based on such analysis proffer and implement solutions that improve overall network performance.
Integrating new nodes (multiplexers and microwave radios) into the network
Provision of weekly network wide element visibility through deployment of appropriate DCN configurations
Transmission network optimization.
Implementing of software upgrades on Tellabs/RTN and OSN nodes.
Implementation of various SDH and PDH mapping to support enterprise network solutions(leased data lines)
Generating performance reports from U2000 NMS and Tellabs NMS.
Provide support for regional transmission teams towards Logical closure of assigned trouble tickets.
Provide support and management for existing enterprise leased circuits as well as provisioning of new once while managing customer expectations at the same time.
Nokia Siemens networks DEC2010-AUG2011
NOC team lead(Fiber)
Job description: Supervise overall activities of the team, taking responsibility for the general performance of the team. Ensure that all alarms are captured promptly and that trouble tickets are raised accurately to capture such faults.
Ensure that fiber faults are analyzed accurately and escalated along the proper channels to the right resolution team while ensuring adherence to procedures.
Take responsibility for each fault. Ensure follow up of all faults with field teams or back office team until the fault is resolved. Follow up on all raised trouble tickets and ensure that they are closed promptly after resolution.
Assist team in the troubleshooting and diagnosis of network faults. Work with BO office teams, vendors and any resolution team to ensure speedy resolution of a fault during an outage
Provide on the job training and guidance to team members.
Prepare incident reports, team performance and network management reports as required by management.
Participate in meetings; provide ideas and feedback on NOC tools and procedures. Suggest improvements where necessary.
LMEricsson Nigeria ltd AUG2009-JUL2010
Transmission Support
Job description: Job Description: Provide Technical expertise with respect to DWDM MS including operation, maintenance, expansion, software patch management, analysis of fiber attenuation behavior and other optical layer performance, traffic and configuration re-engineering and optimization. Advise on Capacity needs/utilization.
Management of Tellabs Switch nodes (6350, 6345, 6340, 6325) / DWDM systems (6370) / 8600 Multi-service routers.
Tellabs 8000 iNMS Maintenance including back up and restoration, Disaster Recovery, scheduled maintenance procedures, database and other servers (communications and management) administration.
Provision of OSS support for Tellabs INMS 8000.
Migration of NMS platform from Tellabs 8000NMS to Tellabs 8000Inms.
Monitoring Backbone, MPBN/MPLS, Fiber and other transmission related failures on the transmission node using Harris netboss, Siemens net viewer and Ericsson DXX.
Troubleshooting using the above stated to tools to ascertain point and cause of failure.
Monitoring/troubleshooting BSC/BTS outages and environmental alarms on Motorola/Ericsson platforms. To be proactive in such monitoring to reduce and prevent site outages on the network, thereby ensuring 100 percent network integrity at all times. Troubleshooting network problems with field engineers and vendors to determine cause of outages and to assist with site/node restoration. Writing daily situation reports on activities on the monitoring node. Prompt escalations and effective trouble ticket management.
Zain Nigeria Ltd May2008-AUG2009 Victoria Island, Lagos
Network controller
Job Description: Monitoring Backbone, MPBN/MPLS, Fiber and other transmission related failures on the transmission node using Harris netboss, Siemens net viewer and Ericsson DXX.Troubleshooting using the above stated to tools to ascertain point and cause of failure.
Monitoring/troubleshooting BSC/BTS outages and environmental alarms on Motorola/Ericsson platforms. To be proactive in such monitoring to reduce and prevent site outages on the network, thereby ensuring 100 percent network integrity at all times. Troubleshooting network problems with field engineers and vendors to determine cause of outages and to assist with site/node restoration. Writing daily situation reports on activities on the monitoring node. Prompt escalations and effective trouble ticket management.
Vmobile Nig ltd Aug 04-Mar 08
customer Care Consultant :
Job Description: Ensuring delivery of high quality services to customers by effective communication, analytic skill and multitasking both by phone and emails with customers. Efficiently resolving subscriber’s complaints to ensure maximal satisfaction of subscribers. Preparation of daily situational report. Managing sub units of the customer service team to ensure compliance with the organization’s goals. Managing and updating customer records on company database
INTERESTS AND ACTIVITIES
Reading and Meeting People
REFERENCES
Available on request
Contact this candidate