Information Technology Project Manager
Resume:
Wilfred (Will) Berthiaume
Project Manager, Information Technology
*****************@*****.***
Relevant Experience
Project Manager, Managing Director, IT Director, Software Engineer
Collaborated with C-suite, Board of Directors, senior managers on technologies, strategies and priorities.
20+ years effectively managing IT departments, projects, vendor relationships and business partner relationships
Business process management, Software release management, Implementation management
Managed Software development projects, web projects, e-commerce projects
Managed multiple IT infrastructure projects, including corporate wide hardware, software, phone systems, intranet, extranet and ecommerce
Skills and Expertise
Technical: MS Project, MS Office, MS Exchange, SQL Server, Visual Basic, ASP, .NET, IS 9000
Functional: Business Processes, Process Reengineering, Process Improvement, Workflows, Business Intelligence, Process Improvement, Application Development, Quality Assurance and Testing, Benchmarking, Information Infrastructure, System Integration, ecommerce, Enterprise Portals, SEO, Web Analytics, Strategic Sourcing, Customer Relationship Management, Policies and Procedures, Business Continuance
Work History
Color Field, Inc. – Woodbury, MN 2013 to Present
President / Project Manager
Principal, researched opportunities and established a franchise store reselling electronics, household goods and furniture.
Manage all aspects of retail store
Manage staff of 6 -8 part time employees
Managed all projects for establishing store, store build-out and IT installation
Establish legal entity
Create business plan
Obtain funding
Research store location and negotiate lease
Establish business structure, practices and procedures
Realist Pro LLC – Dallas, TX 2008 to 2013
Managing Director
Principal, managing a private investment company that identifies and funds opportunities in commercial real estate. Managed all aspects of IT and IT Projects associated with internal business and with the properties we acquired.
Purchased, upgraded and managed a 369 unit apartment complex.
Managed projects for implementation of network and internet services, VoIP phone services
Created online systems for managing multiple projects and for analyzing investment opportunities
Found business partners and negotiated purchase, financing and property management
Landmark Education – San Francisco, CA 1998 to 2007
Director, Information Technology
Oversaw all aspects of Information Technology for this global enterprise with 52 offices in 24 countries conducting business in 9 languages. Project Manager for all IT projects in the enterprise.
Structured and built IT department: hired, fired, managed and developed teams of IT professionals.
Managed operational and capital budgets, purchasing and staff with departmental budgets exceeding $7 million.
Fostered a continuous improvement mindset. Envisioned, developed and implemented projects - hardware, software and new business processes across the enterprise, introduced new concepts to organization, such as Business Intelligence, SEO, VoIP and ecommerce and managed them to successful fruition.
Process Improvement: Developed relationships with cross-functional line of business leaders to define project objectives, business requirements, and overall project approach
Consolidated LAN-based systems in each office to a centralized internet application and data base. Reduced response time from 10 seconds to 700 ms.
E-commerce solutions: cross functional, profit generating, CRM, retail and integration with internal accounting and management systems
Led the day to day direction for onsite, remote and offshore resources of project teams, developers and quality analysts.
Reengineering of infrastructure solutions: hardware, software, system integration, telecommunications, VoIP.
Created business continuance plan and successfully reestablished company’s World Trade Center offices within 36 hours.
3M – Ajilon – Maplewood, MN 1997 to 1998
Consulting Process Engineer
Consulted with the division heads of this Fortune 50 client, created a dynamic information systems strategy that integrated five business units on a common platform taking advantage of the economics of scale and positioning them to comply with corporate IT strategy and IS 9000 compliance.
Designed and implemented new business processes with supporting software systems
Assessed performance, reliability and risk for technology products
Authored documents on how to create technical documents in new systems
Created training seminars and trained management and staff on new products
Designed Business Systems – Plymouth, MN 1993 to 1996
Vice President Information Technology
Co-founded successful start-up providing IT services to mid-sized businesses ($50M-$200M) in manufacturing and wholesale distribution
Led company through critical start-up and rapid growth phase and was accountable for business development, company growth and business strategy
Process Improvement - provided IT support for more than 20 clients, customizing Accounting, Materials Requirements Planning, Inventory Requirements Planning, Customer Relations Management, Retail, Invoicing and Sales, Lead Generation/Management software solutions
Migrated clients to new systems, customized software and resolved their information technology issues
Unisys – Roseville, MN 1976 to 1993
Senior Software Engineer (Final Position)
Managed cross-functional teams for multiple complex hardware, software, firmware, mainframe and subsystem projects of international scope including new product launches and plateau management. Led teams in bringing new hardware and software products to market.
Reengineered multinational IT departments including subsidiary and spin-off companies for high-performance results
Optimized process which saved 1,200 hours of mainframe processing time per week.
Designed and implemented new IT infrastructure including procedures and processes for systems analysis, test, integration and plateau management
Programmed a budget-planning system which reduced planning cycle from months to days.
Assessed performance, reliability and risk for technology products
Created training seminars and trained IT staff on new products
Education
University of St. Thomas – St. Paul, MN, Master of Business Administration program
University of Minnesota – Minneapolis, MN, Bachelor of Science, Business Administration
Professional Development
Microsoft Principles of Application Development multiple courses
Microsoft Project courses
IS 9000 compliance courses
Mission Control Productivity & Accomplishment Workshop
Managing Multiple Projects Workshop
IT Security & Regulations Workshop
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