Customer Service Representative
Resume:
Skill Highlights
Professional Summary
Work Experience
Jackie Prow
Canton, Texas 75103
C: 903-***-****
************@***.***
SAP experience
Lean training
Blueprint knowledge
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Spreadsheets
Customer Service
Telephone Skills
Data Entry
Scheduling of orders
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Inventory control familiarity
Adaptive team player
Prioritization
Dedicated Customer Service Representative with 22 years experience with extensive knowledge of the manufacturing industries. Motivated to maintain customer satisfaction and contribute to company success.
July 1994
to
December 2016
Madix Terrell, TX
Customer Service Representative
Managed quality communication, customer support and product representation. Worked under strict deadlines and responded to service customers. Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from customers via e-mail and telephone. Assisted customers with company products.
Assisted customers questions and concerns regarding products, prices and availability. Assisted General Contractors with the placement and installation of products. Prepared quotes for pricing.
Confirmed that appropriate changes were made to resolve customers problems. Managed wide variety of customer service and administrative tasks to resolve customers issues quickly and efficiently.
Guaranteed positive customer experiences and resolved all customer complaints. Cross-trained and provided back-up for other customer service representatives when needed.
Education
References
Worked as a team member to ensure customer satisfaction. Generated reports in Excel with data from SAP.
Communicated all merchandise needs or issues to appropriate supervisors. Inventory control of customer finished goods.
Provided updated customer owned inventory reports using SAP. Assisted in finding alternate solutions for out of stock items. Maintained and updated customer entry form for 2000 plus parts including product description and price in Excel.
Created customer specific kits for internal set up. Read and interpreted blueprints for new & existing stores. Used customers external system (ReSource) to obtain blueprints. Placed bids in ReSource for customers internal use. Entered quotes and orders in SAP.
Processed orders received while screening for accuracy and completeness. Scheduled orders for delivery using dates provided by the customer. Reviewed customer back orders through SAP and notified customer of delivery date. Provided weekly spreadsheet of any late deliveries. Maintained spreadsheet of all upcoming orders with delivery dates provided. Proofed and edited sales proposals & correspondence. Linked and validated PO's in SAP.
Coordinated return goods by entering RGA.
Entered credit and debit memo's.
Emailed new customer forms, credit applications, job information sheets for potential new customers.
Prepared variance reports.
Communicated any changes or cancellations to responsible department internally. Provided monthly report to customer of all shipments and deliveries reporting reasons for any late deliveries.
Provided weekly report to consolidation center of customers scheduled deliveries including piece counts per order.
Van High School Van, TX, Van Zandt
Elaine Valentine 214-***-****
Andy James 214-***-****
Michelle Craig 903-***-****
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