Customer Service Professional Experience

Renee Holmes

314-***-**** (cell)

*****.******.****@*****.***

SUMMARY:

Highly skilled individual searching for a career in Management within a fast pace organization. Sixteen years of customer service experience including nine years in the banking and management industry. Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and 10-key stroke.

EDUCATION:

American Institute for Banking, Saint Louis, MO (2002) PROFESSIONAL EXPERIENCE:

Garnishment Clerk, 2007-Present

Miller & Steeno P.C., Maryland Heights, Mo

Initiate, track, and complete all garnishments

Administer, and maintain garnishment deductions, releases, and issue motions to compel on an as needed basis

Resolve 40-50 inquiries daily

Handle consumer complaints

Provide timely feedback to update clients

Oversee the department when needed

Money Center Associate, 2014-2016

Walmart, Maplewood, MO

Answered and resolved 20-30 inquiries daily

Provided outstanding customer service while handling guest complaints and compliments

Handled cash and refunds

Assisted with utility bill payments

Senior Lead Utility Clerk II, 1998-2007

Commerce, Saint Louis, Mo

Completed special instruction transactions from customers and determined appropriate item handling

Overseen the remittance processing area

Managed and trained a team of 20 people

Processed accounts and prepared deposits in timely fashion

Recorded and managed customer accounts

HONORS:

Recognition of Attendance and Service 2000, Commerce Bank Recognition of Attendance and Service 2016, Miller & Steeno