RYAN JOSLYN 415-***-**** aczvft@r.postjobfree.com

Certified IT Support Professional Client, Server, Network Management

• I consistently demonstrate the ability to process and understand new and complex systems of information.

• I have provided corporate technical support for greater than 10 years, and have held long-term positions as IT Consultant, Helpdesk Manager, and IT Manager.

• I love working with others, and my approach focuses on listening, planning and implementing win-win technical resolutions.

Technology Proficiencies

• Windows 10, 8, 7 Windows Server 2012 R2, 2008 R2 Mac OSX 10.12 – 10.4

• Google Apps Microsoft Office365, 2013, 2010 Hosted, Local Microsoft Exchange

• TCP/IP, Cisco VPN, TeamViewer ManageEngine ServiceDesk helpdesk suite

Professional Experience

IT Consultant, DBA Ryan Joslyn November 2013 – April 2017 (current)

My clients and work history include:

Quinn Consulting Group, San Francisco, CA

November 2013 – May 2014 January – March 2015 January – March 2017 Projects have included domain transfer and Email migration projects, Office Move Management, workstation OS upgrade/migration, new laptop deployment, and as-needed Helpdesk Support.

Remote Support, CJ Solutions, San Diego, CA November 2015 -- June 2016 Helpdesk Support provided with Ticket creation and Appointment scheduling via phone and email, with IT Support provided via TeamViewer remote access connection software. Provided as-needed Helpdesk Support for 20+ employees, based in San Diego CA and Chicago, IL. Created and provided an organization- wide Security Audit, implemented company-wide installation of cloud-based backup software. Created and maintained IT Asset and support Login Credential database.

Troubleshoot, Inc. San Francisco, CA March 2013 – August 2014 I provided on-site Helpdesk IT Support, for seveal companies, including these 3 San Francisco based firm --

Andrew Freeman & Associates David Clay Jewelers Millstein & Associates

Desktop Support, ClimateWorks, San Francisco, CA September 2014 – Oct 2015

Managed helpdesk system and provided Tier 1 day-to-day support of the company’s technical issues. During my time at ClimateWorks, the company grew from 35 staff members to 55. I provided on-boarding and technical training for all new employees. This also included preparing the employees new computer, VOIP phone and voicemail systems, and creating their new domain accounts, group memberships, mailbox accounts, distribution lists, etc. At ClimateWorks I also hosted the setup of several web and phone-based conference calls each week. Served as primary vendor support contact, and worked directly with on-site Facilities, Maintenance workers. I also kept a well-organized inventory room.

IT Manager, Inside Source, San Carlos, CA August 2004 – January 2008

Provided Tier 1, 2, 3 technical support for a company with 40 employees, in 4 office locations on the San Francisco Peninsula. Primarily supporting Windows-based desktop and laptops, also managed all Network and printing support, and 90% of server management. Server management projects included building and deploying a new Microsoft Exchange Email Server, and Windows-based File, and Terminal Server hardware. Managed billing, procurement, and provided support for each employees’ company-provided cell phone. Ran Monthly updates of Architectural software for in- house CAD Design department, on each computer. Created and maintained IT Asset and Inventory Database, and Best-Practices Procedural User Guide.

Co-Founder, STR Systems, Santa Barbara, CA January 1998 – June 2000

Purchased hardware components, and built, sold and supported custom desktop computers. This was my first experience running a company and provided a vast opportunity to enhance my knowledge of supporting computer hardware and software. Sales were initially to fellow college students. While Interning in Tech Support for a startup company in Santa Barbara, my company was chosen as the winning vendor, and we fulfilled orders of 40 computers, and 6 months later, 24 computers. That startup company, was Commission Junction, a company that now has offices around the world, and provides affiliate marketing services.

Education

University of California, Santa Barbara. Bachelor of Arts, Communication. 1996-2000

CompTIA A+ Certification. September 2014

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