Customer Service Manager
Resume:
Jennifer R. Smart
*****************@*****.***
* ****** ***** ****** / ********* A
Marion Iowa 52302
Education
Bachelor of Science in Hospitality Management University of Missouri-Columbia Emphasis: Sport Venue Management Graduate, May 2014 Experience
VenuWorks of Cedar Rapids, Assistant Box Office Manager, Cedar Rapids, IA October 2015 - Current
Managed day-to-day ticketing for U.S. Cellular Center and McGrath Amphitheatre
Assisted in the hiring and training of ticket office staff
Maintained various reports including daily sales reports, ticket sale projections, sponsorship redemption reports, and more
Assisted customers with purchasing tickets for upcoming shows using Ticketmaster HOST software
Assisted the group sales and marketing department in building and maintaining relationships with group clients and created marketing emails for venue events University Concert Series, Box Office Supervisor, Columbia MO November 2014 – October 2015
Managed ticket sales for three facilities as well as satellite events using ARCHTICS Ticketmaster software
Created and managed marketing assets to help with slower selling events including emails, posters, and mailing lists
Maintained donor information, processed season tickets, and created order forms for faster processing
Trained and managed ticket office staff
Event Production Services, House Manager, Columbia MO September 2012 – August 2015
Managed Jesse Auditorium and Missouri Theatre front of house event staff including a crew of 50 volunteer ushers and 7 part-time student event staff
Created and maintained safety guidelines and evacuation plans
Provided customer service to event patrons including complaints and seating issues Crowd Systems Inc. Event Staff, Kansas City MO March 2010 – August 2011
Managed Midland Theatre, Uptown Theater, Sandstone Amphitheatre, Music Hall, Municipal Auditorium, Kansas City Convention Center, University of Kansas Memorial Stadium, Liberty Memorial
Ticket Taker, Bag Check, Usher, Crowd Control, Security
Received Employee of the Month in August 2010 for outstanding customer service Certification and Skills
Trained Crowd Manager (March 2014), Ticketmaster HOST and ARCHTICS software, Microsoft Office Suite, Customer Service, When to Work (Scheduling Software), Shiftboard (Scheduling Software) Conferences and Accomplishments
Performing Arts Managers Conference, San Francisco CA Scholarship Winner: February 2015
Attended seminars and learned about upcoming ADA regulations, industry best practices, and security measures Venue Connect, Portland OR Intern: July 2014
Assisted speakers with set up for their seminars and helped run conference registration Venue Managers School, Wheeling WV Intern: June 2014
Organized daily classes by keeping instructors on time, collecting course evaluations International Association of Venue Managers Inc. Member: Fall 2011 - Current
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