Customer Service Human Resource

MARK CARTER

**** ***** **** ******, *********, WI 53209 C: 414-***-**** *********@*********.***

OBJECTIVE

To obtain an accountant/finance, human resource, managerial position in a nonprofit or for-profit organization that will enhance my newly acquired education.

EDUCATION

Master of Science: Business Administration 2015

Cardinal Stritch University Milwaukee, WI, USA

Bachelor of Science: Business Management 2012

Cardinal Stritch University Milwaukee, WI, USA

PROFESSIONAL LAW ENFORCEMENT EXPERIENCE

Police Alarm Operator (Retirement Status) 2017 - current

City of Milwaukee Police Department Milwaukee, WI

Monitor all Federal and State Facilities

Detect any active alarm systems in these facilities

Dispatch the appropriate resources to investigate infractions

School Desk Officer 2014 - 2016

City of Milwaukee Police Department Milwaukee, WI

Triage incoming calls from the Milwaukee Public & Private School Systems

Provide advisement regarding complaints

Issue the appropriate recourse

Differential Police Response 2012 - 2014

City of Milwaukee Police Department Milwaukee, WI

Triage incoming calls from the City of Milwaukee Citizenry

Provide advisement and inform the public of city ordinances and laws

Delegate the appropriate response

Programmer/Executive Director 1999 - 2012

City of Milwaukee Police Department Milwaukee, WI

Audits

Budgeting

Grant writing, recruiting

Programmer

Desk Sergeant 1998 - 1999

City of Milwaukee Police Department Milwaukee, WI

Providing customer service for citizens walking into the district station

Handling the cash register

Completing quarterly reports, scheduling off days, securing wanted statuses

Patrol Officer and Beat Officer 1991 - 1998

City of Milwaukee Police Department Milwaukee, WI

Conduct investigations, inventory evidence, interview victims, witnesses

Apprehension of suspects

Testifying in a court of law

MARK CARTER

C: 414-***-**** *********@*********.*** Page 2

Collections Processing Agent 01/1989 to 06/1991

Milwaukee Medical Clinic Milwaukee, WI

Identifying the proper coding for medical procedures

Billing the appropriate cost

Detailing the accurate date for billing purposes

COMMUNITY LEADERSHIP

2012, S.T.O.P. Instructor

2012, Milwaukee Police Athletic League, Inc. Facilitator

2003, G.R.E.A.T. Facilitator

TRAINING & CERTIFICATION

Crisis Management for First Responders 4/2015

Instructor Development Course 4/2015

Where Do Crime Guns Come From 2/2014

Risk Management Training 5/2013

PROFESSIONAL SUMMARY

An accomplished veteran Police Officer with twenty-five plus years in law enforcement. Exceptional record of directing Community Service Division related programs; while ensuring program initiatives were met. Adept at managing and preparing budgets, meeting Federal Regulation compliances; all of the aforementioned items were completed under scheduled time restraints. Excel at negotiations, public speaking and conflict resolutions.

KEY ACCOMPLISHMENTS

2014 – 2017: School Desk Officer-triage call center with a high volume of complaints from the Milwaukee Public School System (calls from administrators, staff members, students and parents).

2012 – 2014: One of the top performers within the Milwaukee Police Department’s Differential Police Response (DPR).

2005 – 2012: Due to downsizing (staffing from 15 to 1), I was able to sustain the operation by writing grants, collaborating with other agencies, recruit (volunteers and police personnel), budget (200,000 grant funding audit (Federal Compliances), train volunteers to assist with the MPAL’s operational functions.

1999 – 2004: Entrusted with the program duties of a non-profit agency the Milwaukee Police Athletic League, Inc. (MPAL), which served over 5000 youth of the City of Milwaukee in educational and recreational activities.

1991 – 1991: While functioning as a patrol officer, my partner and I was instrumental in apprehending a burglary-robbery ring.

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