Professional Experience Human Resources

Lora Mitchell

**** ***** ***** #*, **********, VA 22305 **************@*****.*** 703-***-****

Driven, focused, and knowledgeable Administrative Support Professional with 15+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting executive team members, designing strategies focused on increasing productivity, and leading internal compliance operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.

Proficient in: Microsoft Office Suite, Adobe Pro, Microsoft Visio, Dreamweaver, Anybill, Gatekeeper, WhenIWork, and MemberMax

Key Competencies

Operations Management • Sales Best Practices • Process Improvement • Staff Training/Coaching

Attention to Detail • Business Development • Complex Problem Solving • Strategy Development

Team Leadership • Report Generation • Budget Development • Client Account Management

Professional Experience

Truckload Carriers Association, Alexandria, VA January 1999-March 2017

Executive Assistant to the President/Projects Coordinator

Direct daily operations within a fast-paced environment with a concentration on increasing efficiency and productivity levels

Supported administrative functions which included distributing meeting minutes, updating files, generating monthly reports, and ensuring SOP’s were followed at all times

Instrumental in filings within the Lobbying Disclosure Act Database and creation of quarterly Senate contribution reports in addition to completing detailed research regarding both national and international trucking industry regulations

Played a lead role in the recruitment and training of new staff members, diffused escalated customer and/or vendor service issues, and approved external vendors

Performed detailed trucking industry research which was focused on Twin 33’s, folic hair testing, and on-board electronic logging devices in addition to maintaining building plans

Negotiated association contracts which required superior communication abilities, gathered data for a yearly audit, managed staff expense reports, and acted as the main contact for the association

Designed and implemented a streamlined filing system and oversaw a National Fleet Safety & Grand Prize contest which required analyzing safety ratio vs. mileage and resulted in an increase in participation by 65% within 3 years

Successfully led the National Fleet Safety Campaign, created a manuscript for an industry specific publications, completed due diligence functions, and acted as a first point of contact for executive staff members within the organization

Featured in the organization’s “Inside Out” magazine for employee achievement

Additional Professional Experience Includes: Membership Coordinator, American Trucking Associations

Education & Certifications

Associate’s Degree, Communications, Ferrum College, Ferrum, VA

Currently Pursuing PHR Certification through the Society of Human Resources Management

Professional Development

Attended National Safety & Security Meeting (2014-2016)

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