Customer Service Information Technology
Resume:
Abraham Bamieh
*************@*****.***
PROFILE
Professional with collegiate background in Information Technology. Looking to contribute in a growing company while providing exceptional work ethic.
EDUCATION
Florida International University (FIU), Miami, FL Expected: Aug. 2017 Bachelor of Science in Information Technology GPA: 3.2/4.0 Minor in Social Media Marketing
Miami-Dade College, Miami, FL May 2015
Associates in Computer Information Systems
EXPERIENCE
Saba Construction Co., Miami, FL April 2012-Present IT Support Specialist
Support/troubleshoot Microsoft Windows and related software, iOS and Android mobile devices, network related issues
Oversee front-office operations and provided customer service
Ensure all systems have latest firmware updates
Created company website
Establish marketing tools that boosted sales
Attend trade shows in order to boost exposure and network on behalf of the company
Supervise a team of 5, trained individuals on day to day operations
Create and maintain a variety of records and reports using QuickBooks, Microsoft Word, and Excel Publix Super Markets, Miami, FL Jan. 2007-August 2012 Deli Clerk
Greeted customer and respond to request in a courteous and helpful manner
Maintained strong knowledge of all products and specials
Communicated effectively in person and on the phone
Ensured all product deliveries to be accurate
Provided quality customer service
SKILLS
Language: Fluent in Spanish
Computer: Proficient in Microsoft Office Word, Excel, Visio, and PowerPoint. Hardware and software solutions, troubleshooting, Remote Desktop, SQL Server Management Studio 2014. Familiar with Java, JavaScript, PHP, C#, C++, XML, ITILv3.
CERTIFICATIONS
CompTIA A+ CE Feb. 2017 – Feb. 2020
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