Customer Service Information Technology

Liliana Tovar

**** ********** ***** **** ** Baton Rouge, LA 70820

504-***-**** **************@*****.***

EDUCATION

Louisiana State University Baton Rouge, LA

Bachelor of Science in Information Systems and Decision Sciences Spring 2017

Concentration: Information Technology [GPA: 3.0]

Honors: Deans List, TOPS award recipient, and National Honors Society

Relevant Coursework: Advanced Business Programing, Project Management, Database Processing for Management, Business Intelligence, Data Mining, Computer and Network Security, Business Data Communication, Analysis and Design of Management Information Systems

WORK EXPERIENCE

Louisiana Economic Development June 2016 – Present

International Commerce Intern Baton Rouge, LA

Analyzed foreign countries economic profiles in both English and Spanish.

Gathered information regarding international trade between Louisiana and Cuba.

Utilized foreign direct investment and trade databases to discover links between Louisiana’s economy and foreign economic markets.

Maple Street Café May 2015 – Present

Assistant Manager New Orleans, LA

Utilized Quicken financial software to input invoices such as weekly orders into system to permit proper book keeping

Maintained and updated filing, inventory, mailing, and order data using company software

Consolidated sales reports into system using Microsoft Excel

Tiger Card Office February 2014 – September 2015

Customer Service Representative (Student Worker) Baton Rouge, LA

Assisted parents and students with Tiger Card enrollment options to ensure that all needs were properly met and accounts were properly updated

Managed cash deposits and transfers for students, faculty, and staff

Monitored and detected cardholders issues using Blackboard and helped management resolve customer service complains and/or meal ticket issues

ORGANIZATIONS

Delta Sigma Pi Beta Zeta Chapter Fall 2014 - Present

Executive Staff Member Baton Rouge, LA

Conducted class talks of up to nine hundred students while serving as Senior Vice President.

Served as Vice President of Social Activities which consisted of planning and organizing events.

LANGUAGES, SKILLS, & ACTIVITIES

Languages: Fluent in Spanish and proficient in Arabic

Technical: C#, MySQL, SAS Enterprise Miner, SAS Enterprise Guide, Agile Methodology Blackboard, Quicken, Public Speaking

Community Involvement: Habitat for Humanity, Brave Heart, Simba Initiative Non-Profit Organization, Friends with Animals, Special Olympics

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