Customer Service Sales

Cassandra Alfaro

**** * ******** *** ●MESA, AZ **210

PHONE 480-***-**** ● *****************@*****.*** Objective

To secure a position within a professional organization where I am able to leverage my previous sales and lead generation experience. Also, to cultivate new skills in the sales arena for a long-term career opportunity. I have excellent customer service skills and I apply them to all interactions with current or potential customers. I build relationships with customers and always conduct business in a manner that nurtures extreme satisfaction and ensures repeat and continued business. I constantly strive for excellence and consistently meet and exceed set goals and expectations. Excellent computer skills. Experience

April 2016 -Current Booker Software Mesa, AZ

Account Developer

Develop new business opportunities by analyzing account potential for other product offerings; initiating a conversation via phone and email with Business Owners or other RPC, uncovering current pain points and then recommending new applications and marketing strategies that address those needs, driving RPC to next steps and scheduling closing sales calls with an Inside Account Manager. January 2016-April 2016 Booker Software Mesa, AZ

Customer Experience Representative

Working with current clients who have general questions or are experiencing technical issues using their account. Employing problem solving and quick thinking to provide resolution in a timely manner. Recognizing and recommending any additional features or products that would be a good fit for the client’s situation, educating the client on these products and then scheduling follow-up for an Inside Sales Rep to close.

September 2015-Sept.

2016

GC Services Mesa, AZ

Customer Support Representative

Provided direct customer follow-up for individuals with general complaints and compliments. Data entry on tracking systems for recording complaints, questions, and suggestions. Helped customers with questions related to product orders and made any necessary changes to orders. Sent information to customers as needed. Followed set procedures required to handle escalated complaints. Looked for opportunities to upgrade level of service customers were signed up for and if appropriate presented my findings to customer and upgrading if agreed. Provided excellent customer experience. Education

Highland High School 2009-2013 General Diploma

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