Customer Service/ Human Resources/
Resume:
SUMMARY
Seeking a position in Personnel or Human Resources which will require me to apply my
professional experience and education to assist the company in its accomplishments and goals. HIGHLIGHTS
Excellent interpersonal and coaching
skills
Dependable and reliable
Detail-oriented
Staff training
Organized
Excellent multi-tasker
Team player mentality
Superior communication skills
Resolution-oriented
ACCOMPLISHMENTS
Mentored four new sales associates. Named associate of the quarter for exceeding all customer service goals and exceeding quarterly metrics. Saved company money on consistent basis by working with loss prevention to monitor high-risk areas. Recognized by peers and management for going above and beyond normal job functions.
EXPERIENCE
Sales Associate
Fort Lauderdale, FL
Hess Express/Speedway/ Dec 2010 to Jul 2016
Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Customer Service Representative
Miramar, FL
IQor/ Jul 2016 to Feb 2017
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Led the selection and implementation of a new phone system. Built customer loyalty by placing follow-up calls for customers who reported product issues.
EDUCATION
MBA: Human Resource Management
Nova Southeastern University 2017
Ft Lauderdale, FL
Completed Human Resource Management & Human Resource Development courses which taught various approaches to managing and motivating employees as well as the importance of socialization and engagement
H .
KEILA
HANNAH
keilahannah
@icloud.com
2415 W 6th Court
Hialeah, FL, 33010
Bachelor of Science: Supervision and Management
Miami Dade CollegeMay 2013
Miami, FL
Completed courses in Accounting Fundamentals, Managerial Accounting, and Business Ethics as well as several other management classes that have prepared me for an ever changing workforce
Associate of Arts: Physical Therapy
Miami Dade College April 2011
Miami, FL
SKILLS
Fast learner
Dependable
Problem solver
Self-motivated
Time Management
Ability to work under pressure
Excellent communicator
Ability to motivate others
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate