Customer Service Management

C U R R I C U L U M V I T A E

PERSONAL DETAILS

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Nationality : Filipino

Qualifications

-Knowledgable in Customer,Casual and Fine Dine-in

CAREER OBJECTIVE

To advance my career and take on a more challenging role in the demanding and fast-paced environment of the Company and contribute to its success.

WORK EXPERIENCE

Assistant Restaurant Supervisor

Hap Chan Chinese Restaurant

CB Mall Urdaneta

McArthur Highway, Nancayasan, Urdaneta City

Pangasinan, Philippines

January 30, 2016 to present

Duties and Responsibilities:

• STRATEGIC OUTLOOK AND ALIGNMENT

-Assessing the unit’s internal capabilities

-Planning and organizing Departmental Operations

• UPHOLDING BUSINESS TARGETS AND FINANCIAL OBJECTIVES

-Facilitating achievement of revenue targets

-Implementing section/unit budget

• CONTINUING BUSINESS GROWTH AND DEVELOPMENT

-Leading the delivery of service advocacy

-Sustaining business network/relationships

• CHAMPIONING CREATIVITY AND CHANGE

-Developing new and creative approaches

-Facilitating the change process

• ENCOURAGING INDIVIDUAL AND TEAM DEVELOPMENT

-Developing people and managing performance

-Facilitating effective team development

-Exhibiting team leadership

• STRENGTHENING EFFICIENCY AND PRODUCTIVITY

-Implementing policies and procedures

-Employing established work processes

-Maximizing Utilization of systems and technology

• SPECIFIC TECHNICAL COMPETENCIES

-Managing efficient store operations

-Managing financial performance of the store

-Directing implementation of store marketing strategies

-Managing custodial care of store facilities

-Overseeing proper food preparation

-Leading efficient stock forecasting

-Implementing proper storage of stocks

-Providing Management support

Management Trainee

Duties and Responsibilities:

• Studies and applies operational assignments.

• Helps Managers monitorteam members in executing great

customer service.

• Analyze stores profit and loss data.

• In charge of minor assignments.

• Observes operational standards and execute them.

• To learn and help run a great restaurant.

Team Leader

Pizza Hut (Phil. Pizza Inc.), Dagupan City, Philippines

Under Consolidated Bldg. Maintenance

August 21, 2009 – August 20, 2012

Hap Chan Chinese Restaurant

CB Mall Urdaneta

McArthur Highway, Nancayasan, Urdaneta City

Pangasinan, Philippines

July 30, 2015 – January 30,2016

Duties and Responsibilities:

Responsible for providing courteous and efficient food and beverage services to the guests.

To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.

Dine-in supervision during operation hour

Team Member

Shakeys Pizza Parlor Urdaneta City, Philippines

October 21, 2013 – May 31, 2015

Duties and Responsibilities:

• Provides great customer service to increase average check

• To attend and respond to guests’ needs promptly and professionally.

• Executes house rules given by the company

• To be a top performer and consistently go above and beyond the call of duty to achieve company standards.

EDUCATIONAL BACKGROUND AND SEMINARS

Associate in Hotel And Restaurant Management

Graduated March 29, 2015

Lyceum Northern Luzon

Philippines

Training and Seminars:

2Go Travel Group.Inc.,

actual shipboard training

(Sept.25-29,2014)

Shakeys Pizza Parlor

Nancayasan Urdaneta City

(Dec.5, 2014 –Jan.2015)

Customer Service Training

CB Mall Urdaneta City

(Sept.17, 2015)

How to plan and operate a restaurant

GreenHills Anapolis St Manila

(March 12, 2016)

Basic Life Support

Teacher’s Camp Baguio City

(Sept.6-7,2013 )

SAILING THE world OF Hospitality and Tourism through Cruise line Industry

Lyceum Norther Luzon

Urdaneta City

(Aug. 28,2013)

First Aid and Water Survival

Lisland Resort Urdaneta City

(August 29,2014)

NC2 Housekeeping

(April 10,2014)

NC2 Bartending

(April 9, 2014)

NC2 Food and Beverages Service

(April 13,2015)

NC2 Front Office Service

(April 12, 2015)

SKILLS/STRENGTHS

Leader, I lead the team through an entire shift

Good planner, I plan and prioritize workload in order to meet operational deadlines.

Organized, I use my plans and schedule to tell me how things are going.

Forecaster, I see what will happen as I execute.

Analytic, I analyze things into parts and see how the parts work together.

Adaptable, I can adjust my plans to surprises.

Excellent knowledge in computer application.

An excellent team player and accepts responsibility.

Confident, enthusiastic and fast learner.

CHARACTER REFERENCES

Upon request

HIGHLIGHTS OF QUALIFICATION

Ciarra Marie Lumanog, an excellent communicator, effective in relationship building, customer relations and networking.I am highly dependable, a team player and an honest hard worker. I welcome challenges and see them as an opportunity to learn, grow, and be better.I have the skills, energy, personality and the passion you are looking for in a candidate.

Ciarra Marie Lumanog

Applicant

Contact this candidate