Professional Experience Information

Celeste A. Martin

**** **** ******* **, ***** C: 713-***-**** ********@*****.***

SUMMARY

Motivated to employ my knowledge as an Administrative and Support Specialist. Giving excellent customer support, delivering only the best results with little to no supervision. Experience with delicate documentation securing confidential records. Organized professional seeking a career that challenges and offers potential advancement; while gaining knowledge of new skills and expertise. Dedicated to deliver only the best results.

PROFESSIONAL EXPERIENCE

Novitex April 2012 -September 2016

Managed, the HMO sector of an insurance company processed medical documents including defining members’ and providers’ information merged in excel spreadsheets.

Scans customer claims in Captiva database

Prepares 400-500 member enrollment applications weekly during open enrollment.

Addresses provider and member concerns serving as a liaison to departments in order to meet the needs of the vendors.

Oversees confidential incoming information before forwarding to appropriate departments for completion.

Universal American Medicare August 2010- April 2012

Processed member correspondence

Responsible for Sending faxes and entering sensitive data into system

Wrote and managed daily reports and often helped other departments with projects if needed

Handled payments from customers and providers keeping an ongoing log

Oversees confidential incoming information before forwarding to appropriate departments for completion.

*Outsourced to Novitex in mid April

EDUCATION Graduation Summer 2016

University of Houston-Downtown Bachelors of Science in Psychology

Relevant Courses:

Communication & Ethics Leadership

CORE COMPETENCIES

MS OFFICE: MS Outlook, MS PowerPoint, MS Excel HIPPA Certified- 2016

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