Customer Service Social Media
Resume:
Jennifer Senger
** ****** ******, ****** ** K*Y *V5
Phone: 613-***-****
E-mail: ***********@*******.***
Profile
A graduate from the University of Ottawa and a young professional, looking to combine current skill set with love for the media and communications industry. My goal is to secure full time employment with an innovative and supportive company. I aspire to apply my education, work experience, and passion for communications with a company that would allow me to excel and grow as a professional. Summary of Qualifications
Through my experience at Postmedia Network Inc, JenCor Entertainment, and Jean Machine, I gained valuable knowledge/skills in the fields of campaign coordinating, social media, and customer service. These skills include:
Strategic Planning/Campagin Coordinating
Media Relations/Public Relations
Organizational and Interpersonal Skills
Social Media Management and effective use of Hootsuite
Competency with full Microsoft Office suite including Word, Excel and PowerPoint
Adobe Photoshop CS6
Video editing, uploading and sharing on Youtube, Vimeo and other video streaming platforms
Excellent customer service, merchandising and sales skills
Time management and the ability to complete tasks efficiently and under tight deadlines Experience
Campaign Coordinator (October 2014 – present)
Postmedia Network Inc. (Ottawa, On)
• Coordinates and oversees the performance of digital campaigns from start to finish.
• Ensures all material (print or digital) is submitted prior to launch of campaign.
• Recommends strategic planning to enhance the performance of digital campaigns.
• Provides performance reports for digital campaigns upon request.
• Contacts client for material and provides screenshots once campaigns are live.
• Responsible for billing campaigns and expediting any billing adjustments upon request.
• Schedules digital and print campaigns following media strategists, sales representatives and client's instructions.
• Ability to meet deadlines in a timely and professional manner.
Resume: Jennifer Senger
Page 2-613-***-****
Unit Publicist (March 2014 – July 2014)
Jencor Entertainment (Ottawa, On)
• Implemented a marketing strategy to increase the television program The New Fly Fisher’s social media presence on the following platforms: Twitter, Facebook, Instagram, Pinterest, LinkedIn and Google Plus.
• Responsible for providing content for all social media handles using Hootsuite.
• Advocated marketing plans for all promotional giveaways.
• Designed promotional advertisements using Adobe Photoshop CS6.
• Assisted in filming, writing and producing a commercial to promote The New Fly Fisher’s recent social media presence.
• Assisted with creating call sheets for upcoming The New Fly Fisher shoots.
• Assisted with administrative duties including company bank statements and receipts for tax purposes. Full-Time Key Holder (August 2012 – March 2014)
Jean Machine (Orleans, On)
• Responsible for opening and closing the store.
• Met and exceeded weekly sales goal on a regular basis.
• Authority to perform returns and exchanges.
• Recommended merchandise based on customers needs through extensive knowledge of products.
• Up-sold customers and completed sales in an efficient and professional manner.
• Responsible for verifying, receiving and transferring out merchandise. Education
o University of Ottawa, Bachelor of Arts. Major in Communications (December 2013) o St. Matthew Catholic High School (June 2008)
REFERENCES AVAILABLE UPON REQUEST
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