Sales Customer Service

Profile

Motivated and personable professional with a high level of knowledge in sales, customer service, social media networking and marketing, training, senior level management, closing sales, and proprietary education with a successful track record of excellent leadership and team building. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile while highly skilled in establishing and forecasting educational plans and outcomes. Possess strong interpersonal, organizational, and multitasking skills.

Professionsl Skills Summary

Project Management

Report Preparation

Written Correspondence

Management of Leads

Campuses

Title IV Funding

Veteran Benefits

Microsoft Office

Training & Team Building

Sales&Marketing

Labor Scheduling

Accreditation

Professional Experience

AVIATION INSTITUTE OF MAINTENANCE – Casselberry, FL 2009 to Present

Director of Admissions – 2013 to Present (Promotion)

Responsible for recruiting, training, and managing admissions representatives, receptionists, and student representatives

Manage 10 to 12 people between admissions representatives, receptionists, and student representative

Engage with potential students and second interview them for a second close

Manage budget for advertising and admissions department overhead costs and made administrative decisions

Adhere to company’s Policies and procedures as well as other regulatory bodies such as US Department of Education, Accrediting Commission of Career Schools and Colleges, Federal Aviation Administration, and Veterans Affairs

Implement the Admissions Department organizational processes/procedures

Interact professionally with financial aid, registrar, and bursar office to ensure students are enrolled in accordance with accreditation and US Department of Education compliance standpoint

Work independently while understanding the necessity for communicating and coordinating work efforts with other departments and organizations.

Career Services Coordinator – 2012 to 2013 (Promotion)

Responsible for ensuring graduates receive gainful employment under federal regulations and guidelines

Ensured that current students and graduates received effective and organized career development

Developed communication skills and interviewing techniques for graduates and current students

Held resume training and writing workshops/seminars

Organized Program Advisory Committee Meetings and implemented new career services initiatives

Kept up to date information about school events on social media sites such as Facebook and linked in

Networked with various aviation industry companies to assist graduates and students with job placement

Provided advising to students and graduates on FAA testing.

Senior Admissions Representative – 2009 to 2012

Utilized company approved recruiting methods to assist prospects in obtaining a new career

Scheduled appointments, interviewed prospects, and received applications

Accountable for follow up of applicants to ensure students obtain Title IV and gap funding

Update campus management system (CampusVue) for all associated activities

Provided a high level of customer services to ensure all inquiries were contacted

Personally developed inquiries through outside contacts and student referrals

Networked with various aviation industry companies to assist graduates and students with job placement

VILLADIRECT VACATION MANAGEMENT, LLC – Kissimmee, FL 2007 to 2009

Guest Services Agent

Responsible for handling and resolving escalated issues with customers

Managed clerical duties such as filing, typing letters, and word processing etc.

Implemented and created the company’s monthly newsletter

Handled sales and products and made inbound and outbound calls

Collected customer’s payments on past due accounts

Accountable for vacation home check ins and checkouts, handled credit card transactions and handled large amounts of cash on a daily basis

Provided after hours assistance via on call service

DEPARTMENT OF CHILDREN AND FAMILIES – Tampa, FL 2006 to 2007

Economic Self Sufficiency Specialist – (Temporary Position)

Responsible for determining public assistance candidates’ eligibility for benefits

Managed clerical duties such as filing, typing letters, and word processing etc.

Implemented and created the company’s monthly newsletter

Handled sales and products and made inbound and outbound calls

Collected customer’s payments on past due accounts

Accountable for vacation home check ins and checkouts, handled credit card transactions and handled large amounts of cash on a daily basis

Provided after hours assistance via on call service

FLORIDA TOURIST BUREAU – Kissimmee, FL 2004 to 2006

Reservations and Sales Manager

Developed and implemented training programs to support employee understanding of sales and marketing

Managed ongoing development of employee core competencies

Handled cash and credit card transactions for sale of vacation packages

Handled sales and products and made inbound and outbound calls

Education

UNIVERSITY OF SOUTH FLORIDA – TAMPA, FL

Interpersonal and Organizational Communication, 2002 to 2006

Achievements

Admissions Representative of the Year – 2010, 2011, 2014, 2015, 2016

Aviation Institute of Maintenance Staff Member of the Year - 2016

Achieved 100% job placement with Aviation Institute of Maintenance in career services

Number one national admissions recruiting representative out of all 12 aviation schools in company

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