Customer Service Home Health

Grace Esdrelon

***** ******* ****** **. #***, Canyon Country, CA 91351 . 661-***-**** . ********@*****.***

Qualification Summary

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonnl skills. Highly trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations Word Processing & Typing Computer Operations

Accounts Payable/Receivable Filing & Data Archiving Office Equipment Operation

Telephone Reception General Accounting Problem Solving

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for the Financial Managers and Director for research research, Administrators to home health agencies, Merchandising Manager and General Managers to retail corporations. Coordinated multiple priorities & projects.

Provided a variety of administrative & services to patients, hospitals & referring sources. Scheduled appointments & maintained accurate, up-to-date client files.

Medical Billing & Accounting

Facilitates clinical trial budget development milestone billing and income tracking. Quarterly patient cycle data and site cycle payment processes budget reconciliations

Invoiced insurance companies, sponsors and self-pay patients; follow-up late payments; investigated and resolved billing problems.

Assisted with general accounting functions; maintained journals & handled A/P and A/R.

Customer Service

Registered new patient information at home health agency. Demonstrated ability to maintain composure and work effeciently in a fast-paced environment while preserving strict confidentiality.

Coordinated patient for elicit necessary information for registration, accurate insurance coverage and to assist clinicians in the admission process.

Orchestrated hotel/store special events and reservations; supervised customer service representatives towards customer relations and provided exemplary service to all customers.

Management & Supervision

Promoted rapidly from cashier to quality improvement program coordinator at an upscale hotel. Oversaw all operations including restaurant, purchasing and housekeeping. Troubleshoot and resolved problems, mediated staff disputes and handled customer complaints.

Participated in staff recruitment, hiring, training and scheduling. Supervised food and beverage staff.

Employment History

ADMINISTRATIVE ANALYST, City of Hope (Kore, Inc.)

MEDICAL BILLER, Angeles Home Health Care, Inc.

SCHEDULER/MEDICAL RECORDS/ADMINISTRATIVE ASSISTANT, Care Providers Inc.

SECRETARY/CUSTOMER SERVICE OFFICER/ADMIN EXECUTIVE, Robinsons (S) Pte, Ltd.

PERSONAL ASSISTANT/HUMAN RESOURCE OFFICER, John Little (S) Pte, Ltd.

CASHIER/QUALITY IMPROVEMENT PROGRAM COORDINATOR, Park Place Hotel/Alegre Beach Resort

Education and Training

Southwestern University, Cebu City, Philippines (1984 - 1989)

Bachelor of Science in Commerce, majoring Business and Management

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