Manager Product Development
Resume:
Mike Freeman
Odenville, AL **120
********.**@*****.***
PROFILE
Help organizations improve customer-facing technology while promoting ethical and realistic customer centric ideas. Identify areas of emerging technology that help organizations move ahead of the competition. Use transformational leadership skills to advocate collaboration and communication.
EDUCATION/CERTIFICATION
Doctoral Degree Organization Leadership / IT Systems 2018 (Expected Graduation) University of Phoenix: Phoenix Arizona
Master Degree Cyber Security 2013
Virginia College: Birmingham, AL
Associates Degree Network Engineering 2009
Virginia College: Birmingham, AL
Master Degree Management 2004
Faulkner University: Montgomery, AL
Bachelor of Science Business Administration 2001
Faulkner University: Montgomery, AL
Six Sigma Green Belt Certification 2010
Aveta Institute
EXPERIENCE
BBVA Compass Bank Birmingham, AL
Online/Mobile Multi-Channel Banking
Product Development Manager, VP (2016-Current)
This strategic role provides the opportunity to begin projects and other initiatives months in advance of their start date by collaborating with technical teams, product owners, design, legal, risk, and compliance teams. The triage team gathers analysis on competitors to ensure the initial design exceeds the same functionality offered by other banks. Develop a high-level business document that allows design teams to develop several concepts for both online and mobile applications. Assist product owners with handling roadblocks and communicate them to senior management for awareness. Respond to various high level requests from audit, procurements and manage contracts and relationships with vendors. BBVA Compass Bank
Digital Banking
Innovation Product Development Manager, VP (2015-Current) Promote innovation in all lines of business for BBVA with focus on merging opportunities with startup companies. Generate value proposition for growth or increased adoption by seeking ways to improve or develop new product concepts that are relevant to the US and global market. Explore new business models and associated product concepts that will support strategic plans. Develop collaborative partnerships that support BBVA business model and strategy for growth. Analyze market research to understand competitive landscape, market trends, consumer trends and needs to formulate consumer insights. Lead communication with internal/external partners, and line of business. Present new opportunities to internal channels risk, legal, compliance, and IT fraud/security. Collaborate with partners and technical teams to develop creative assets/visualization.
BBVA Compass
Online/Mobile Multi-Channel Banking
Customer Advocacy and Administration, VP (2013-2015) As customer advocacy manager I was responsible for production support and client experience for both Online and Mobile channels. This position required an in-depth collaboration with key partners in client experience, technology engineering, security, audit, contact center, legal risk and compliance. My team was responsible for ensuring applications are up, available, performing as expected. Managed voice of the customer feedback process that captures customer’s opinions for root cause analysis with IT teams. Developed detail action plans to resolve issues from the opinion tool. Review and manage vendor contracts. Executed incidence response for disaster recovery plans for system outages and emergency situations. Organized all channel vendors and contract negotiations.
BBVA Compass
Online/Mobile Multi-Channel Banking
Multi-Channel Product Development Manager, VP (2011-2013) Conceptualized, designed, and developed the new online and mobile banking application for BBVA Compass. I was responsible for growth and retention of customers by identifying specific areas of customer interest through focus groups and user experience projects. Managed functional design through a mix of vendors and in house products; this includes creating liaisons with internal partners to insure timely implementation of new or existing products. Performed UAT testing prior to implementation create processing standards and service level agreements for performance. Draft and finalize screen and legal screen copy for the products this includes any internal documentation such as business rules and product training materials. Lead monthly SLA conference calls with vendors, customer service managers to resolve any functional and customer complaints. Research and maintain regulatory changes for risk and compliance as it relates to the channel.
BBVA Compass
Consumer Commercial Business Loan Center
Business Loan Center Senior Operations Analyst (2009-2011) Ensure internal control of wire transfer, loan funding, incentive tracking, and general ledger analysis and reconciliation within scope of operations. Responded to inquiries from compliance, audit risk, accounting, and legal concerning department policies and procedures. Conducted training for department and sales partners on best practices and process improvement. Audit various processes within the business loan center, compile results, and present to management with recommendations. Implemented automated loan application processes that provided a direct process to loan center.
BBVA Compass
Consumer Commercial Loan Center
Records Operations Manager, Assistant Vice President (2006-2009) Managed records and documentation departments in two separate geographical locations while effectively improving inefficiencies and creating mirror processes within the departments. Successfully led appropriate organizational change, and infused new talent when necessary to exceed business goals. Developed and administered programs and database reports to track and report productivity and service levels to executive management. Frequently partnered with internal programmers to improve and update loan systems. Coordinated and managed several internal projects between operations and executive departments. Successfully executed the last six file conversions which three being the largest conversions in history for our geographic region. Participated and assisted in key Federal internal loan audits. Wal-Mart Logistics Cullman, AL
Distribution Center
Logistics Manager (2003-2006)
Expedite shipment distribution and special services to ensure delivery within required timeframes, enabling plant obligations for scheduling and production. I provided warehousing/distribution solutions in support of new production introductions, regulatory imperatives using special handling storage requirements. Administered company approved performance programs to achieve goals and objectives. Provided subject matter expertise for distribution facility design and layout; order process, operations goods flow, shipping, receiving and product distribution. Manage and ensure the setting of realistic personal goals for staff and provide regularly scheduled feedback throughout the year. Operate with a high degree of confidentiality, professionalism, team spirit, autonomy and flexibility, portraying strong initiative with a passion for accuracy, excellence, and details. Activities and Associations
Eagle Scout- Inducted into class of 1994.
National Eagle Scout Alumni Association – As an Eagle Scout alumni member I actively participate as a financial contributor to the organization. Habitat for Humanity – Participate in building homes in the greater Birmingham area. March of Dimes – Financial contributor and marathon walker. Information Security Community - Linked in group member. Actively participate in open forum discussion concerning IT Security with other professionals. Alabama Technology Experts- Linked in group member. Communicate and share ideas within a forum on technical issues that affect local businesses in Alabama.
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