Outstanding written and verbal communication skills Ability to dev
Resume:
Wilhelmina Brooks
Battle Creek, MI 49015
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OBJECTIVE
Seeking employment in which my skills in working in a restore and having customer service experience some Food service experience will be a great asset to my employer.
SUMMARY OF QUALIFICATIONS
Outstanding written and verbal communication skills
Ability to develop strong customer relations
Accurate with math and currency
Ability to respond and resolve customers request and concerns
EXPERIENCE
Program Coordinator 40 hrs wk full time/ 40,000 a yr
CHS Group LLC, Battle Creek, MI
03/2010 to 03/2017
As a program manager supervisor I was responsible for time sheets being calculated and put into an excel spreadsheet under differential columns and column of new hire training. Once employee two wks of pay have been entered into the excel spreadsheet. The spreadsheet is sent to a major payroll data center in Ohio who performs the direct deposit of all three branches of payroll. When I learned how to bill for this company I found out how tedious billing was. I had to match the staff’s schedule and time sheets to the per-diem contract. Meaning if the contract states that client A is to receive 18 hours cls care a day then I can only bill for 18 hours that day. I was responsible for all employees training through orientation, scheduling, mandatory trainings and medication training. Managing personnel, files while making sure all staff are in compliance every year. I’ve managed 35 clients and 70 employees, provided in-house, orientation, medical training, for skilled community instructors to assist, prompt and teach consumers to live in their own home safe and remain independent.
Night Coordinator 40 hrs wk full time/ 17,280 a yr
Gracious Homes, Battle Creek, MI
07/2008 to 09/2010
Night Coordinator, house monitor, computer receptionist. I supervised residents who had experienced domestic violence, substance abuse, and homelessness; I talked and encouraged residents by listening to the residents. Administrative work consisted of maintain inventory of household supplies, making chore duties and helping out with the web site. I also prepared reports for the owner of the home. I did drug drops and alcohol test on the residents to ensure no drug or alcohol used was happening with in the home.
Processing Clerk / Customer services 40 hrs wk full time / 15,360
Habitat for Humanity, Battle Creek, MI
05/2006 to 09/2010
I worked in the processing area of the store. I priced re-saleable good, cleaned them, organized the items and sold the items. I had to be careful when receiving items into the store to make sure the items were not broken when they arrived. I also had to be friendly toward all customers because the customer was the reason we had the items to resale. Customers were asked if they wanted a tax right off for their donation to the store. Most customers said no thank you. I had to know the location of all merchandise just in case customers needed to purchase a used washer n dryer or buy a bucket of nails to work on a project. I had fun helping others improve their homes and business by buying used items to help place families in affordable homes.
EDUCATION & TRAINING
Bachelors Degree, Human Services Administration, Siena Heights University, Adrian, Michigan, 4 year(s)
Associate Degree, General, Kellogg Community College, Battle Creek Michigan, 1 year(s)
Associate Degree, Paralegal, Marist University, Poughkeepsie, NY, 2 year(s)
CERTIFICATES & LICENSES
Ministerial, PAW
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