Customer Service/ Mail Room Specialist

BERNARD BROOKS JUNIOR

** ********** ****, ********, ** 60443 H: 708-***-**** C: 708-***-**** *******.***@*****.***

Career Overview

Highly enthusiastic customer service professional with 12 years’ client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Invoice processing

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Worked closely with the Site Manager in the processing of invoices and other month end

activities.

Provided relief as needed for the onsite receptionist.

Answered phones and emails to assist clients with inquiries about their monthly

assessment payments.

Proficient with Microsoft Word and Microsoft Excel.

Work Experience

Assistant Manager/ Mail Clerk Jul 2007 to Dec 2015

Document Technologies Chicago, IL

Maintained ongoing relationships with mail vendors (Post Office, FedEx, UPS, DHL) to ensure

the company utilizes the most appropriate delivery system. Performed special projects as

assigned by my Supervisor. Created, maintained and submitted postage and copy machine

reports monthly. I made daily Bank Runs for Draper and Kramer Real Estate,

dropping of checks and cash from the condo and home owners. Was responsible for training

other staff members on the mailing process and the proper use of equipment. Act as liaison

with vendors and building management to ensure repairs are completed timely to the office

space and common areas (elevators, washrooms, doors, etc.). Operate and manage all mail

equipment, assembled outgoing mass-mail projects (includes going directly to the Post Office

to deliver presorted mail. Pick up, sort and distribute incoming and outgoing mail for 400

internal and external employees in a timely manner. Ensured all copiers and fax machines are

working properly. Provided exceptional customer care, demonstrating a friendly and

cooperative attitude.

Mailroom Clerk May 2003 to Jun 2007

O.C.E. Business Solutions Chicago, IL

Maintained all mail logs and reporting documentation in an organized manner. Anticipated

office supply needs, submitted orders, ensured supplies were well stocked (toner for fax

machines and copiers, desk supplies, etc.). Processed invoices for all supplies. Provided lunch

and break coverage for reception relief as assigned. Handled time-sensitive, confidential and

urgent material. Packed and prepared boxes for shipping. Processed large bundles of mail,

overnight packages and shipments of paper. Maintained copy machines by loading paper,

adding toner and staples as well as clearing paper jams.

Package Handler/ Shipping & Receiving/ Supervisor Jun 1999 to Jul 2001

United Parcel Service Chicago, IL

Promoted to supervisor after 6 months of employment because deadlines were met in a timely

manner. Supervised a team of 20 daily and made sure employees were getting the job done

accurately. Trained new employees and prepared work schedules. I was responsible for the

safe securing of packages in departing trucks. Sorted, loaded and unloaded packages via

conveyor or by hand. Safely handled bulk packages (75 lbs. and up) daily.

Educational Background

GED, General Studies 1997

Olive Harvey College Chicago, IL, USA

Medical Assistant 2017

Coyne College Chicago, IL, USA

I am currently still finishing up the Medical Assistant program trying to earn my MA Certificate.

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