Customer Service Data Entry

Debra Moore

Home 931-***-**** ** Wells Hill Road

Cellular 931-***-**** Fayetteville, TN 37334

*************@*****.***

Summary of Experience

Business professional with 30 years of management/administration experience and 10 years of project management/system analysis experience. Recognized by managers, colleagues, and clients for a high degree of professionalism, customer focus, and attention to detail

Able to manage daily office operations, develop administrative policies/procedures, resolve problems, and implement organizational projects and initiatives. Well-organized with the ability to help others become better organized.

Excellent written and interpersonal communication skills and the ability to relate effectively to individuals at all levels, within and outside of the organization. Analytical with strong critical-thinking capabilities.

Highly proficient using current business software and tools including Microsoft Office (Word, Excel, Access, Outlook) and QuickBooks

Core competencies include:

* Sign Language

* Accounts Receivable

* Quality Assurance

* Accounts Payable

* Customer Service

* Reconciliation

* Customer Relationship Management

* Record Keeping

* Budget & Expense Tracking

* Payroll & Payroll Management

* General Ledger Reporting

* Database & Contact Management

Professional Experience

Skills In

•Project Management

•Report Preparation

•Written Correspondence

•General Office Skills

•Computer Savvy

•Customer Service

•Scheduling

•Marketing & Sales

•Accounting/Bookkeeping

•Front-Office Operations

•Deposits and payroll

Handling financial management functions including general ledger accounting, budgeting, and accounts receivable.

Proven success in managing operations within fast-paced office environments.

Comprehensive background in administrative functions

Career History

General Manager 10/2015 to Present

Fourteen Foods Fayetteville, TN

Handle all customer complaints. All account receivables, and in charge of all drawers,safe and deposits.

All daily ledgers daily, weekly and monthly on paper and computer. In charge of schedules, truck orders

and inventory. Have around 100 employees and 4 managers. Store is over a million dollar store. Able and

do all jobs in the store. In charge of weekly payroll and fix all problems. Do all hiring and firing, give

promotions when needed.

Accounts Receivables 11/2012 to 10/2014

All Gas Propane Fayetteville, TN

Take all payments from mail and in office, put payments in the right accounts. Make sure all addresses

And phone numbers are correct and up to date. Do deposits for A/R and point of sales, take them to

Bank and call in, enter into computer, cash journals, spreadsheets, month end, year ends. Contracts

for all new customers, and pre-pay, pre-buy, all prices individual into computer. Answered phones and

greeted customers. Ordered all merchandise and parts, also did tank rentals and inventory, all the

files, truck maintenance and much more when needed. Computer system PSI. Made sure payroll was

correct and ready for checks.

Assistant Manager 8/2010 to 7/2011

Dollar General Fayetteville, TN

In charge of cashiers and their cash drawers, deposits, cashier balancing reports, end of day reports. Did

all voids and refunds on register, check in vendors and match invoices with vendors. Helped with

scheduling and payroll. Managed deliveries from suppliers, log in reports, dealing with inquires and

Complaints. Support for the Manager and backed up my cashiers.

Administrative Assistant 3/2010 to 6/2011

Hands of Mercy Outreach Fayetteville, TN

In charge of entire office. Order USDA food and other Co-op foods. Handled all deliveries, visitors and

phones. Monthly government USDA reports, petty cash, data entry, copies, letters, brochures and any

reports that was needed. Verify all paperwork for qualified customers, arrange meetings, all memo’s

and emails.

Manager 5/1991 to 3/2010

Laughing Wolf Family Dancers Fayetteville, TN

Handled Accounts Payable and Receivables, financial reports, purchase orders, general ledgers.

Prepared expense reports, made travel and lodging arrangements, budgets, payroll and scheduling.

Handled all phone calls, filing, typing, data entry and deposits. Many other office duties.

Bookkeeper 5/1988 to 4/1989

Debbie Mariotti’s Bookkeeping Pompano Bch, FL

Accounts Payable and Receivables, reconcile and balance accounts, deposits and payroll. Also,

General journal entries, data entry, balance sheets and other monthly and end of year reports.

Accounts Payable 4/1982 to 5/1988

Tanning Research Labs Ormond Bch, FL

Checked and matched invoices, handled discrepancies and discounts. Posted transactions to

Journals, expense reports. Also, ran checks and ran weekly and monthly reports and monitored accounts.

As also being Order Entry Supervisor – Took orders from vendors, data entry, among other office duties.

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