Caroline Gilkes

Scarborough, ON

aczv0x@r.postjobfree.com - 647-***-****

• Motivated and self-driven professional with 10 years of customer service experience

• Excellent communication and interpersonal skills

• Successful in handling customer complaints and offering positive solutions

• Punctual, reliable and can be counted on to complete assigned tasks

• Ability to build relationships and educated customers resulting in customer satisfaction, and retention

• Proficient in Microsoft Office and all aspects of data entry

• Excellent organizational skills

• Strong leaderships skills

• Ability to multi-task in a fast paced environment

• Excel in sales and targets with goals to meet on a daily basic

• Team player with ability to work independently

WORK EXPERIENCE

Customer Service Representative

MoneyKey - September 2016 to Present

Input Customers Information in the system

Do bank calls verify customers account information is correct Do verification of employment

Reference checks

Originate loans to be approve.

Customer Service Manager

Wal-Mart Canada - July 2008 to September 2016

• Management of Money Transfer

• Supervise, recruit, train, develop, coach and communicate with department, associates and upper management

• Assessment of team performances

• Ensure a positive customer experience

• Balance and oversee all c noash registers transactions

• Open and close store

• Manage daily operation of Customer Support Team

• Demonstrated ability to listen effectively to customers which results in excellent customer relations

• Quickly and effectively solve customer changes in person and via telephone

• Follow up with upper management on a daily basis with reports

• Successfully diffused angry customers using empathy and active listening skills

• Scheduling of employee shifts

Package Handler

FedEx - 2015 to May 2016

• Load and unload packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings

• Determine the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly

• Discern numbers and postal code information in order to sort packages correctly

• Use basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices

Administration Assistant

Wal-Mart Canada - 2010 to 2011

• Highly skilled in gathering, compiling and maintaining basic credit information

• In depth knowledge of handling payment arrangement for customers

• Self motivated with the ability to interface will with internal and external customers

• Proven record of contacting customers about delinquent payment and preparing reports reflecting class of credit and collection activity

• Demonstrated ability to exercise independent judgment in obtaining payments

• Substantial knowledge of responding to a high volume of phone calls Merchandising Administration

Holt Renfrew Co - 2007 to 2009

• Processing of new store opening orders

• Provide clerical support to the Merchandising team as required

• Effective customer service and sales techniques - Worked in coordination with each store's individual needs, thus facilitating the successful functioning of the store.

• Submitted timely and accurate reports related to the arrival of new stock or remaining supplies in the store.

• Maintained accounts of sales made, new orders, cash transactions and customer details. Merchandising Support/Data Entry Clerk

Home Depot Canada Inc - 2000 to 2007

• Assist with the pulling and preparation of vendor files

• Meet deadline on given work by inputting info-accurately

• Assist with the processing of new store opening orders

• Knowledge of IBM, TMS and SAP systems system

• Communicate between stores, Merchandising team, and vendors

• Provide clerical support to the Merchandising team as required

• Responsible for processing all Maintenance invoices received from vendors

• Ensure proper payment to vendors on a timely basis

• Investigate all payment errors or delays

RRSP Account Representative

M.R.S. Trust - 2000 to 2001

• Processed RRSP loan applications

• Responded promptly and answered/resolved customer inquiries

• Investigated and resolved service issues and/or product problems.

• Managed customers' database accounts, performed customer verification and processed applications, orders and requests.

• Supplied customers with written responses and information EDUCATION

Travel and Tourism

Canadian School Of Travel

General

Ellerslie Secondary

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