Customer Service Administrative Assistant

CAREER OBJECTIVE: Seeking a rewarding and challenging career in office management and executive administration support.

SUMMARY: 28 years of executive administrative experience dedicated to supporting senior level management. Technical core competencies include; advanced levels of proficiency with Excel, Word, PowerPoint, Outlook and Quick Books. Extensive experience acquired with booking travel, expense reporting, accounting (accounts receivable/payable), billing, payroll, planning, arranging and managing corporate functions. Able to understand legal documents, contracts, architectural drawings, civil engineering drawings, blueprints and facility lay outs. Familiar with several types of databases, share centers and corporate portals. Well versed with Human Resource (HR) management, plans, policies, and procedures.

PROFESSIONAL EXPERIENCE

General Clerk

S3, Inc., (Temporary)

February 2017 to Present

Extensive use of MS - Office and SharePoint to develop, modify, scan, file, and distribute PDF documents and/or enter into computerized files.

Work with on-line computerized data management systems to post employee, financial, travel, and contract and/or program data to individual accounts, enter/extract data and print spreadsheets/reports.

Develop EXCEL spreadsheets to manipulate, calculate, plot and report on data items. Perform data entry into cost-point and other corporate databases.

Compose, edit, and prepare correspondence including letters, memos, Excel spreadsheets, and PowerPoint presentations. Maintain office calendars of Executive staff schedules.

Screen, direct, and delegate incoming calls.

Coordinate phone conferences and plans/set supervisor executive meetings; travel arrangements and assist personnel with travel issues; prepare expense reports, setup/registration/payment for conferences/trade shows.

Generate purchase requisitions and visit requests for corporate executives.

Customer Service Specialist

Verizon Wireless (Temporary)

November 2016 to February 2017

Responsibilities include problem-solving, salesperson, device technician and billing expert.

Actively listen to each customer and troubleshoot and use problem-solving skills to come up with solutions.

Use communication skills to resolve customer's device, billing and service concerns.

Executive Administrative Assistant

ITT Technical Institute

November 2013 to September 2016

Provide executive administrative assistance support to the college Director, Dean of Students, and senior management staff.

Prepare and manage accounts payable and receivable, procurement and human resources documentation.

HR site lead responsible for hiring, managing HR related issues and providing benefit support for the campus.

Perform general office duties such as ordering supplies, filing, record retention, document retrieval and report generation.

Process all HR documentation, time cards and exception reports. Assist staff with payroll issues as well as human resources and benefit inquiries. Escalate issues to headquarters as required.

Maintain records management systems and complete accounts payable documentation. Screen incoming calls and provide information to callers which require a detailed knowledge of the supervisor’s area of responsibility, company policies, plans, procedures and operations.

Read and understand all written documents, plans and procedures. Open, sort, prioritize and distribute mail. Determine which items can be answered directly and which need to be escalated.

Maintain employee and business confidential information and materials.

Directly coordinate all major events to include: executive staff meetings, town halls, in-service, PAC meetings, corporate visits, and center of professional develop training, VIP visits, quarterly graduations and various campus events.

Coordinate all travel arrangements, prepare and submit expense reports for all faculty and staff.

Prepare reports, spreadsheets, charts, graphs, presentations and perform detailed analysis for the director and senior staff.

Effectively communicate in person, by phone and written correspondence with senior management, employees, corporate personnel and external contacts.

Develop clear and concise communications that aid employees and students with understanding the material.

Utilize advanced MS office skills to include; MS Office, Word, Excel, Power Point, Power Point and Quick Books.

Prepare all staffing schedules, directors’ presentations and graduation announcements.

Organize and manage multiple projects, able to multitask and work in a high demanding, rapid paced environment.

Sales and Home Interior Design

Bassett Furniture, Huntsville, AL

December 2011 to August 2013

Certified Interior Decorator that sees hidden potential in all spaces. Design and sell interior commercial and residential furnishings.

Manage multiple commercial and residential projects simultaneously maintaining close customer interaction and individual customer service.

Perform complete interior design evaluations and customer proposals.

Sales and Home Interior Design

Tile Liquidators, Guntersville, AL

July, 2010 to December, 2011

Flooring and Cabinets product line specialist. Areas of expertise include; textiles, hardwood flooring, cabinetry and wall finishes for commercial and residential projects.

Drafted commercial and residential designs, specifications, calculations, and selected products for all areas of living and workspaces.

Researched alternative products for customer cost savings while maintaining high profit margins for the business.

Managed special orders windows, doors, lighting, and flooring products, as well as recommended types of appropriate furnishings to clients.

Maintained the daily logs, coordinated pricing, and provided maintenance of all catalogs.

Accounts Receivable Manager

Sanmina, Incorporated, Huntsville, AL

May, 2009 to July, 2010

Responsible for 115 accounts worldwide, totaling over $30 million maintaining above a 98% current accounts receivable rate.

Worked closely with supervisors and product managers to assist in the collection of all past dues accounts which were more than 10 days past due.

Managed multiple large accounts and worked closely with all levels of the organization.

Developed, identified, and implemented new procedure and process improvements.

Worked diligently under high pressure and time constraints managing multiple projects.

Prepared outstanding account reports and gathered credit and reference information.

Maintained customer database records by updating, and retrieving data, as well as formatting and generating reports.

Responded quickly to inquiries from customers and external collection resources.

Sales and Home Interior Design

Ross-Graden Lumber Company, Albertville, AL

May, 2006 to June, 2008

Assisted clients in all aspects of interior decorating including paint selection, window treatments, flooring designs, and furniture options.

Received specialized manufacturers training in lumber, paint, flooring, window and cabinet selection.

Created and helped maintain a close working client to contractor relationship.

Coordinated and managed end-to-end customer solution for remodels and new construction including handling billing and collections.

SMS Toll-Free Operator (Temp Position)

Snelling / Deltacom, Arab, AL

March 2006 – May 2006

Reroute toll free numbers to optimize phone service to businesses across southeast.

Legal Office Manager

Teresa Fulmer & James D. Walker, Attorney at Law, Guntersville, AL

July 2004 to September 2006

Managed over 200 ongoing juvenile cases throughout the Marshall County area and performed general office management duties.

Reviewed legal forms, prepared legal briefs, assisted with court appointed activities.

Maintained multiple office accounts.

Prepared pleadings, motions, amended various legal documents for the Marshall County Judicial Court System and communicated with all Municipalities in Marshall County.

Construction and Facility Office Manager

The Casey Group, Guntersville, AL

September 1999 to July 2004

Provided day to day office management support.

Designed presentations, performed general bookkeeping, generated proposals, communicated specification sheets with contractors, and building owners.

Worked closely with city, state and county inspectors, structural, electrical and environmental engineers.

Organized special events and meetings including all food preparations

Scheduled and booked all travel for senior management and engineering.

Prepared and submitted all expense reports.

Executive Administrative Assistant

Kappler Protective Apparel

August 1993 to March 1999

Executive Administrative Assistant to Director of Sales for Industrial and Medical departments,

Provided administrative support for 5 product managers, 9 outside sales distributors and 10 customer service representatives.

Organized all travel arrangements, prepared and submitted expense reports for assigned managers and outside sales staff.

Organized all mail outs for pricing strategies, new products and product information updates.

Assisted and helped manage all new product launches.

Coordinated, organized and executed all special event activities to include, agenda’s, food, accommodations and travel.

Additional duties involve taking meeting minutes and maintaining meeting agendas.

SKILLS

Excellent verbal and written communications.

Ability to professionally and personally interact with senior management and executive leadership.

Proficient with MS Office (word, excel, power point, outlook) and multiple accounting and bookkeeping programs.

Able to quickly learn travel, expense reporting, accounting, bookkeeping and inventory software programs.

Excellent home, commercial, industrial and office interior design experience.

Strong project management, time management and multi-tasking abilities.

Able to read architectural drawings, civil engineering drawings, blueprints and facility lay outs.

EDUCATION

Kate Duncan Smith DAR High School - May, 1988

Penn Foster School of Interior Decorating - Interior Decorating Diploma- June, 2006

American Institute of Banking - General Banking Diploma- August, 1991

CID – 2006 Certified Interior Decorator ID# 5004

REFERENCES

Available Upon Request

Contact this candidate