Customer Service Manager

Mary Liptak

**** ******** **. ********, **. 440-***-**** *************@*****.***

Objective

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my 30 years of administrative and clerical business experience to the fullest.

Skills & Abilities

MANAGEMENT

Office Manager for tax preparation firm

Office Manager for CPA firm

CLERICAL

Experience working in a legal office environment

Legal software experience: Q Law, ILMS

Over 10 years in tax offices; preparation/review

Have worked in a CPA office environment, Creative Solutions and Quickbooks experience.

Basic computer skills including Microsoft Office

Front desk receptionist / Shipping responsibilities including using online tracking

Experience

CLERICAL OFFICE TEAM (ROBERT HALF CO.) NORTH OLMSTED, OH. AUG. 2013-PRESENT

Recent assignment with a legal firm. This included process, sort, and scan all incoming mail, data entry of legal documents, prepare legal documents i.e. affidavits, motions, xerox, collate, meter legal production, telephone and online contact with various courts, prepare and ship documents. (FedEx online shipping software.)

OFFICE MANAGER/BOOKKEEPER WAYNE E. SMITH TAX SERVICES-CLEVELAND, OH. JAN. 2014-APR. 2015

Seasonal work-Jan.-Apr. Final review of tax returns from the preparers group to insure accuracy, answering phones, scheduling appointments, filing, customer service, fax/copy tax returns.

OFFICE MANAGER/BOOKKEEPER ZUBER GARDNER CPA'S-CLEVELAND, OH. FEB. 2005-SEPT. 2011

Assistant to CEO, Quarterly/Year End Reports, Billing, Answer phones, filing, all year end projects, e file tax returns, bank deposits, various office duties. Front desk receptionist, Monthly bank reconciliation for accounting clients, A/R, A/P.

OFFICE MANAGER/BOOKKEEPER KO-ADVISORS, LLC TAX PREPARATION SERVICE. JAN. 1998-JAN. 2005

* Formerly William A. Komar Accounting * Front desk receptionist, Payroll responsibilities including taxes, Schedule tax appointments, Bank Reconciliations, Process monthly Statements, Customer Service

Education

GRADUATE 1978 JAMES FORD RHODES HIGH SCHOOL CLEVELAND, OH.

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