Customer Service Manager
Resume:
ANGELIQUE TURNAGE
account management professional
PROFESSIONAL PROFILE
Account management professional with over 10 years of customer service and leadership experience in retail and health care. Team player with strong project management capabilities ranging from budget / finance, risk management and analysis, conflict resolution and team leadership / coaching. Strong multi-tasker and communicator at various levels of an organization
*********@*****.***
1082 Whitten Rd, Memphis, TN 38134
SKILLS
EXPERIENCE
Budgeting and finance
Project management
Risk management processes and analysis
Team leadership
Conflict resolution
Extremely organized
SIGNATURE HEALTHCARE OF PRIMACY / Cordova, TN / 07/2016 - present
Business Office Manager
Manage a team focused on superior customer service and patient care
Process payroll for the facility, and new hire orientation
Direct and manage timely billing and accounts payable for patient care
Participate in the resident admission process by providing explanations of the facility's rates, billing cycle and payment terms
GRACE HEALTHCARE OF CORDOVA / Cordova, TN / 11/2014 – 07/2016
Admissions Director
Developed process for new admissions to increase paperwork accuracy and communication between departments
Attend marketing events in the city to promote the facility
Give tours of the facility to all potential residents and their families
Assistant Business Office Manager
Improved billing process to within 5% of monthly collectibles
Developed patient plans to determine financial responsibility associated with care required
Managed admissions process including applications and insurance verification
TELERX / Memphis, TN / 02/2014 – 11/2014
Account Representative
Provided superior customer service including product understanding and problem resolution
COVENANT DOVE / Bartlett, TN / 01/2008 – 10/2013
Managed Care Specialist
Negotiated rates for single case agreements and contracts
Maintained all managed care billing for 12 skilled nursing facilities
Assisted the IT department with the centralization of the company’s software
Trained enterprise of 58 facilities to transition to online bill claims
Administrative Assistant
RETAIL MANAGEMENT / 01/2004 – 12/2007
Store Manager – Justice for Girls
Developed new process for employee evaluations which resulted in marked performance improvements
Responsible for keeping accurate inventory by implementing a more efficient method of replenishing the store with new products
Assistant Store Manager – Home Décor Liquidators
Assistant Store Manager - Chico’s
EDUCATION
University of Tennessee
Knoxville, TN 08/1996-05/1998
University of Memphis
Memphis, TN 08/1999-12/2000
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