Human Resources Generalist

Experience

Southerland, INC. July ****-Current

Human Resources Coordinator

• Screens, sets interviews, processes job offers

Enters background checks

Sets up drug screens

Enters e-verify

Conducts new hire orientations for manufacturing employees.

OSHA Safety Committee member

• Maintains various HR tracking logs as needed on excel or other software

• Creates and maintains employee files, and I-9 files

• Processes temporary time cards and reporting

• Handles accident reporting

• Maintain data entry for all current employees, new hires, and terminations

• Data Entries all new hires and terms benefits selections into the employee’s insurance portals.

• Processes all new hire and termination paperwork

• Maintains the HR Manuel

• Monitors DOT compliance; DOT file upkeep

• Handles verifications of employment

• Aids in monitoring and administration of performance reviews

• New Hire Government Reporting bi-weekly and BLS Reporting monthly

• Helps coordinate and communicate annual company events

EEOC yearly report

Franklin American Mortgage Company June 2016- July 2016

Quality Assurance Support

Perform audits on mortgages that were either taken out directly by the company or bought from another company.

Obtain re-verifications for all audits performed by the QA& SI areas

Generate documents from QA system for mailing & faxing verifications and second requests

Maintain recipient data in QA system

Prepare response & scan documentation into imaging system

Process returned mail

Prepare & send deficiency notices to correspondent lenders

Log acceptable re-verifications into the QA system

Citi Bank March 2013-June 2016

Escalation Service Specialist

Supervise credit accounts belonging to a significant international retail chain. Focus on conflict resolution and client retention.

Projects:

Compliance Reporting- Identified highest compliance fails and addressed the policies and procedures concerning those areas.

Workflow Coordination- Identified and addressed issues of schedule adherence for customer service representatives that affect the company’s service levels.

Queue Compliance- Managed a team of about 20 base agents to work follow up accounts across the portfolio; Identified issues with the follow ups and addressed those accordingly to decrease the amount of follow up work.

Training/Coaching:

Assisted in training new customer service agents on software, policies and procedures, and customer service skills

Coaching- assigned to a tenured team of about 35 base customer service representatives to help improve customer feedback on agents and improve the customer experience

Mother Goose Day School October 2010-March 2013

Worked as a caregiver for infants and toddlers

Growing Tree Preschool May 2010-August 2010

Worked as a caregiver for children

White House Christian Academy January 2010- May 2010

Janitorial Staff

WHCA Preschool August 2008-May 2010

Cared for children between the ages of 2 and 5

Education

Louisiana State University- Shreveport December 2017

Master of Business Administration

Concentration in Human Resources

East Tennessee State University May 2015

Human Resources Management

Skills

Project Management

Customer Service

Training/Coaching

Computer Skills: Microsoft Office (Word, PowerPoint, Excel)

Critical Thinking/Problem Solving

Active Listening

Recruitment

Communication

Time Management

Recognition

Citi Bank:

2015: 4th Quarter “Star Player” Recipient; Taking ownership to improve customer satisfaction

2015: 2nd Quarter “Star Player” Recipient; Going above and beyond job requirements

2015: 1st Quarter “Star Player” Recipient; fostering a positive work environment

2014: Recipient of the Client Excellence Award

2014: 3rd Quarter Client Recognition Award

2013: 1st, 2nd, and 3rd Quarters: Client Recognition Awards

East Tennessee State University:

Kappa Delta Pi International Honor Society

Alpha Lambda Delta Honor Society

Contact this candidate