Planning, Budgeting, Operations Management, Human Resources
Resume:
Pittsfield, MA *****
Email: ***********@*****.***
Introduction: Knowledgeable, Professional manager with middle and senior management
on experience. Special strengths include: operations management, project
management, budgeting, personnel management, scheduling, training, process
improvement, customer service, planning,
Experience May 2009 - Present
Crothall Healthcare
Albany, NY/Worcester, MA
Director
Improved HCAHPS scores
Successfully completed two JCAHO surveys with no recommendations
Reduced discharge turn times by 50%
January 2007 - April 2009 Sweetwood Retirement
Community Williamstown, MA
Executive Director
Eliminated vendor services for routine maintenance
Reduced expenses by $400,000 annually
Expanded marketing through on-site programs and activities
July 2005 - April 2007 Mt. Greylock Regional
School District Williamstown, MA
Business Manager
Rebuilt relationship between the district and its towns
Successfully completed negotiations with three school unions
December, 2004 - July 2005 Holyoke Public
Schools Holyoke, MA
Director of Operations
Reduced transportation expense by $500,000 annually while improving student
access to after school activities
Improved facility maintenance process to meet the needs of the school
principles
April, 2002 - December, 2004 Pittsfield City
Hall Pittsfield, MA
Director, Community Development
Initiated the revitalization of the City's Westside and Morningside
neighborhoods
Implemented acquisition of abandoned properties through the tax title
process
Improved the streetscape of the City's downtown
Served on BRTA Board
Served on Elder Services Board
Education, University of Massachusetts, Masters, Business Administration
Southern Vermont College, B.A., Business Management
New England Healthcare Assembly, Certificate in Safety Management
National Community Development Association, Certificate, CDBG Basics
Programming: Visual Basic.
Computer Hardware: VAX Mainframe, IBM PC.
Skills Software: Excel, Word, PowerPoint, Word Outlook, Project 98, Lotus 1-2-3,
WordPerfect, and Dbase III.
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