** ***** *****

Pittsfield, MA *****

413-***-****

Email: aczuy1@r.postjobfree.com

Introduction: Knowledgeable, Professional manager with middle and senior management

on experience. Special strengths include: operations management, project

management, budgeting, personnel management, scheduling, training, process

improvement, customer service, planning,

Experience May 2009 - Present

Crothall Healthcare

Albany, NY/Worcester, MA

Director

Improved HCAHPS scores

Successfully completed two JCAHO surveys with no recommendations

Reduced discharge turn times by 50%

January 2007 - April 2009 Sweetwood Retirement

Community Williamstown, MA

Executive Director

Eliminated vendor services for routine maintenance

Reduced expenses by $400,000 annually

Expanded marketing through on-site programs and activities

July 2005 - April 2007 Mt. Greylock Regional

School District Williamstown, MA

Business Manager

Rebuilt relationship between the district and its towns

Successfully completed negotiations with three school unions

December, 2004 - July 2005 Holyoke Public

Schools Holyoke, MA

Director of Operations

Reduced transportation expense by $500,000 annually while improving student

access to after school activities

Improved facility maintenance process to meet the needs of the school

principles

April, 2002 - December, 2004 Pittsfield City

Hall Pittsfield, MA

Director, Community Development

Initiated the revitalization of the City's Westside and Morningside

neighborhoods

Implemented acquisition of abandoned properties through the tax title

process

Improved the streetscape of the City's downtown

Served on BRTA Board

Served on Elder Services Board

Education, University of Massachusetts, Masters, Business Administration

Southern Vermont College, B.A., Business Management

New England Healthcare Assembly, Certificate in Safety Management

National Community Development Association, Certificate, CDBG Basics

Programming: Visual Basic.

Computer Hardware: VAX Mainframe, IBM PC.

Skills Software: Excel, Word, PowerPoint, Word Outlook, Project 98, Lotus 1-2-3,

WordPerfect, and Dbase III.

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