Manager Insurance

Susan Puzzo 860-***-**** *******@***.***

Hartford, CT area https://www.linkedin.com/in/susanpuzzo

SENIOR BUSINESS ANALYST

Client Relations Business Needs Analysis Project Team Leader

Trusted Business Analyst with significant expertise in delivering multi-disciplined service to clients using effective communication strategies and development of dynamic solutions for Group Health/Dental and Life Insurance/ Annuity applications.

Proven ability to analyze complex problems, identify risks, develop productivity solutions, reduce costs, and track progress through all phases of SDLC.

Combine technical understanding and business acumen to effectively act as a liaison among diverse stakeholder groups including business partners, on-site and off-site technical teams, and external vendors.

Known for providing reliable, end-to-end support to clients, maximizing cross-functional team collaboration, and producing high-quality project deliverables within time and budget constraints.

Certified JAD facilitator and HIA professional with application experience emphasizing new business, policy administration, and claims adjudication processing systems.

KEY SKILLS

Client Relations • Software Documentation • Requirements Analysis • Functional Analysis • Business Analysis

Gap & Risk Analysis • Quality Assurance • Systems Testing/Test Plans • Team Leadership • Trainer & Mentor

Methodologies: JAD, System Development Life Cycle (Waterfall and Agile), HIPO, Yourdon

Professional Experience

AMERICAN INTERNATIONAL GROUP (AIG) – Farmington, CT 2015 – 2016

N-TIER SOLUTIONS – Winston-Salem, NC 2013 – 2015

Senior Business Analyst

Delivered support for the development and refinement of a web based portal used by plan administrators and their employees to manage AIG Group Insurance coverages. Became employed by the client at the conclusion of the right-to-hire contract.

Gathered and documented business requirements and user stories through interaction with business stakeholders and technical developers.

Interacted with business sponsors, technical staff, and testing team to insure successful front-to-back implementation of user requirements.

Served as Lead BA implementing standardized requirement documentation formats and content; Mentored junior team members.

CAPGEMINI – Rosemont, IL 2010 – 2012

Senior Business Consultant

Hired by this leading multinational consulting firm to complete two consulting engagements managing the design and implementation of new technical applications to improve functionality and efficiency of system operations.

Group health insurance company: Worked to define and implement a group medical/dental insurance quoting system.

Interfaced with project sponsors to define and refine functional requirements.

Interacted with technical staff to resolve and clarify requirement issues.

Tested system output and managed change requests.

Major life insurance company: Defined and documented business requirements for a re-write of the group dental insurance policy administration system.

Contributed in business requirements gathering sessions with policy administration SME’s and Project Leads and documented results.

Participated in integration sessions with other business functional areas to provide seamless business requirements and interfaces with other processing areas.

TCA CONSULTING GROUP – Glastonbury, CT 2007 – 2008

Senior Business Analyst

Knights of Columbus project: Executed migration of life insurance document production to Documaker.

Analyzed current policy document and correspondence inventory to identify standardization opportunities for migration to the document text library, including French language documents.

Interfaced with legal, new business, policy administration, and billing areas to gain buy-in for standardization recommendations and achieve maximum efficiency in text object storage.

Developed forms and procedures for business community to request new document development, maintenance, and revision.

Built system logic for automated construction of documents from text library components.

Created and implemented document formats to achieve a branded output.

Defined and executed test plans to verify system logic and text formatting.

NEOS – Manchester, CT 2004 – 2005

SYSTEM ENGINEERING GROUP – Glastonbury, CT 1997 – 2004

Senior Consultant/Lead Business Analyst

INGENIUM project for The Hartford(Japan): Developed and installed enhancements to the variable annuity processing and policy administration functions of the INGENIUM system.

Managed a remote team of Business Analysts (located in Japan, Canada and US) providing 24 hour client support in the production of functional specifications and test plans that facilitate system customizations for the Japanese products.

Partnered with Solcorp, Inc. to develop and install base system enhancements to expand system processing capabilities including support for fund based variable life insurance products.

Wrote, implemented, and tested processing for surrender charge calculation and policy loans, dollar cost averaging, and asset rebalancing.

CIGNA – Bloomfield, CT 1991– 1997

Business Analyst

Directed the transfer of new client medical claim information to CIGNA. Required close and frequent business partner and customer interface to perform business specification development, system testing, and project implementation planning management. Performed system testing for the Integrated Health Care Systems project.

CNA INSURANCE COMPANY – Chicago, IL 1985 - 1991

Manager, Medical/Dental Claims System

Led a team of nine Business Analysts to complete coding and testing of plan calculation logic and rule definition using an object-oriented language on a PC-based medical/dental group claims system developed by a third-party vendor.

Facilitated in-house development efforts for new medical group claims system to replace the legacy system.

Conducted over 100 JAD sessions to develop system requirements using Project Life Cycle.

ELECTRONIC DATA SYSTEMS (EDS) – Dallas, TX 1977 - 1984

Systems Manager/Systems Engineer

Managed a team of BA’s to implement EDS as the Illinois Medicare Part B carrier. Guided functional specification preparation and system testing activities during implementation of the claims processing system. Acted as Program Support Manager, Internal Audit Manager, and Systems Engineer.

Education and Certifications

BOSTON COLLEGE, Chestnut Hill, MA

Master of Business Administration, Marketing

Bachelor of Arts, English

Joint Application Design (JAD) Facilitator

Health Insurance Associate (HIA), Health Insurance Association of America

Contact this candidate