Customer Service Assistant, Administration Assistant

TANIA HAMILTON

* ******* ******, *********, ******, NSW 2229 (H) 040******* (C) 040******* *******@********.***.**

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrative Assistant with more than 13 years experience supplying thorough, organized administrative support to many senior executives. Administration Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Administration Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Quality-focused Administration Assistant committed to approaching administrative tasks with tenacity and attention to detail.

SKILLS

41.3 WPM typing speed, 99.0% accuracy Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, MYOB v8 and SAP Professional phone etiquette

Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Filing and data archiving

Flexible

Accurate and detailed Works well under pressure Accounting familiarity Invoice processing

Advanced clerical knowledge Administrative support specialist Certified Medical Office Assistant Certified Computer Office Assistant Medical billing

WORK HISTORY

NOVEMBER 2013-OCTOBER 2016

Shop Assistant IGA Cronulla

Delicatessen - Customer Service, Stock Ordering and Replenishment, Cleaning and maintaining the work space.

Registers - Customer Service, Money Handling, Cleaning and maintaining the work space.

Stock Replenishment - Grocery and Perishable Stocks throughout the store.

APRIL 2001-JUNE 2013

Administration Assistant Franklins Supermarket Support Office Rockdale

Data Entry and maintenance of store support data into SAP. Printing invoices, collating, mailing and filing.

Communication with internal and external parties.

Obtained signatures for financial documents and internal and external invoices. Accounts Payable, reconciliation and reporting.

Processed client rebate reconciliation, reporting and check requests.

JANUARY 2001-APRIL 2001

Shop Assistant Fresco Supermarkets Taren Point

Customer Service

Register Service and Money Handling Stock Replenishment

Customer Service Delicatessen

JANUARY 2000-DECEMBER 2000

Administration Assistant Network and Data Technology Pty Ltd Kirrawee

Answered and quickly redirected calls to the Manager. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas.

JANUARY 1999-JANUARY 1999

Subscriptions - Work Experience John Fairfax Publishing IBM Building Darling Harbour Compiling customer information and maintaining updated information for newspaper subscriptions.

JANUARY 1990-JANUARY 1991

Bar Assistant Sylvania Hotel Sylvania

Bar Service Glass Collecting

JANUARY 1989-JANUARY 1989

Merchandiser Herbert Adams Alexandria

Stock Replenishment and Maintenance of all frozen products throughout 50 stores. Driving throughout the eastern and southern suburbs of Sydney to 50 stores each week.

JANUARY 1983-JANUARY 1989

Shop Assistant Coles Miranda

Cashier.

Stock Replenishment - Fresh Produce and Perishables. Department Manager

AUGUST 1981-JANUARY 1983

Cashier Grace Bros Miranda Cashier, Money Handling Customer Service

EDUCATION

1999

Certificate III (Business) Office Administration: Office Administration

Sutherland College of TAFE Gymea

2016

Certificate 111 Business Administration (Medical): Medical Reception and Terminology

Wesley Institute of Training Liverpool

CERTIFICATIONS

RSA, RCG certificates and Barista statement of attainment.

Statement of Attainment - Certificate 111 Business Administration (Medical)

Certificate of Completion – Interpret and apply medical terminology appropriately

Pracsoft Basic Essentials

Contribute to health and safety of self and others Prepare and process medical accounts

Maintain patient records

Apply the principles of confidentiality, privacy and security within the medical environment

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