Management Sales

SATHEESH SELVARAJ

: Mayajaal Entertainment, Kanathur, Chennai

: 095********/ 090******** ~ : ***********@*****.*** & *********@*******.**.**

Aspiring leadership position in Housekeeping while utilizing experience of overseeing daily operations, delivering exceptional guest service and increasing financial profitability.

PROFILE SUMMARY

Qualified professional with over 9 years of experience in planning, coordinating and directing all daily activities pertinent to custodial functions. Completed Master of Business Administration & PGD in Accommodation Operation Management in Housekeeping. Adept in implementing procedures for managing quality of housekeeping and laundry services. Hands on experience in managing daily systems use and management, cost control and overall productivity. Adept in monitoring team members’ performances & working towards development. Actively participated in the preparation of annual departmental operating budget and financial plans which supports the overall objectives of the hotel. Instrumental in overseeing activities of housekeeping staff to ensure that all work is being done in accordance to the rules and protocols of cleaning and that no visitor or customer is unhappy due to lack of cleanliness.

PROFICIENCY FORTE

General Administration Facility Management Housekeeping Operations

Cost Saving Initiatives Team Management Vendor Development/ Relations

Risk Assessment Crisis/ Incidence Management Security Administration/ Audit

EMPLOYMENT SCAN

Since May’11 associated with Mayajaal Entertainment, Chennai as Housekeeping, Admin & Food Court Manager

[ 16 Screen Theater, Food Court, Shopping Mall, Resto Bar, Bowling Aley, Sports Village, Onshore Resort and 73 Mayance Luxury Villas)

Jan’10 to Apr’11 associated with Pigeon International, Bangalore as Executive Housekeeper

(42 Rooms Property Presidential Suites, Luxury Suites, Luxury Club & F&B Outlets)

Sep’08 to Dec’09 associated with Crowne Plaza Sohar, Oman as Floor Supervisor

(126 Rooms property Presidential Suites, Luxury Suites, Luxury Club] 5 F&B Outlets, 2 Tennis court, Bowling Alley and Snookers)

Dec’07 to Jul’08 associated with The Royal Sultan Palace in Muscat, Oman as a Supervisor

May’05 to Nov’07 associated with The Rain Tree Chennai as Hotel Operation Trainee

KEY RESULT AREA

Strategic Management: Strategizing long term business directions of the region to ensure maximum profitability in line with organisational objectives. Managing overall infrastructure & facilities stabilizing, renovating as well as expanding the hotels for profitable operations including budgeting, sales & costing.

Operations Management: Ensuring adherence to the systems, managing daily operations of the multiple units to achieve maximum efficiency in various operations. Implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty.

Facilities Management: Developing budgets & annual plans to manage facilities as per organisational needs & parameters. Ensuring effective maintenance of facilities including Infrastructure, Buildings, Housekeeping, Food & Beverage, Front Desk Operations, etc. Ensuring cost effective logistic operations & seamless materials movement to ascertain sufficient inventory levels.

Guest/Client Satisfaction: Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs. Providing training as well as motivating the front line staff to deliver 100% guest satisfaction.

People Management/ Training: Managing administration, staffing, recruitment, performance review and appraisal. Organising and conducting practical training programs, to enhance skills & motivational levels of medium to large sized teams with professional backgrounds.

NOTABLE HIGHLIGHTS

Holds the distinction of being the In charge of pre-opening of all the rooms.

Extended assistance as Executive Housekeeper in the project of “Cost Per Room”, “Departmental Budget” and “Manning for the Department”

Distinction of being awarded with “Best Employee Award” at Crowne Plaza Sohar.

Instrumental in implementing housekeeping policies and standardizing systems/processes for ensuring smooth & efficient operations.

Successfully managed department for providing courteous, professional, efficient and flexible services.

Ensured maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing product and services accordingly.

Conducted frequent checks for quality of housecleaning in guest rooms with particular attention to suites.

Provided feedback to executives / staff on their performance and counselled them for improvement.

Developed & maintained relationship with clients & customers and ensured guest satisfaction to enhance overall sales of the hotel.

IT SKILLS

Knowledge of MS Office, Opera, PMS & Internet Browsing.

ACADEMIC & OTHER CREDENTIALS

Master of Business Administration (human resource ) in Bharathidasan University Tiruchirapalli in 2012.

Bachelor of Commerce from Sacred Heart College, Tiruppattur, University of Madras in 2004.

PGD in Accommodation Operation Management in Housekeeping from IGNOU-IHM, Chennai in 2005.

oDiploma In Computer Application from Sys Soft Computer Center in 2002.

oFirst Aid Certificate Course in National Training Institute, Oman in 2009.

REFERENCES AVAILABLE ON REQUEST

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