Carmen Harper (Rausch)

*** *********** ********

Spruce Grove, Alberta

780-***-****/780-***-****

Highlights of Qualifications

An Accounting Professional with 10+ years of experience; including A/R, Collections, Supervising, Escalation of accounts to legal, Preparation of legal files

15 awards for maintenance of receivables to set goals of days past due

Awards for exceptional customer service and conflict resolution•

Strong professional ethic and able to maintain confidentiality

Training experience and worked in a team to write training manuals and updated Policies and Procedures

Employment History

Affinity Credit

Edmonton, AB

Collector 2008- Present

Worked to collect accounts for a variety of clients and varying balances

Assessed accounts for viability of legal action or settlements

Account manager

• Audit accounts for compliance

Reviewed legal accounts and seek out enforcement leads

Summarized account activity and recommend any further actions

Approve and process accounts payable as required

Training of collectors, participation in staff evaluations

Delegating new business to collectors

Reception and clerical services as required

Ford Credit

Edmonton, AB

Collections 2001-2007

Worked accounts to restore customer to good standing

Vehicle liquidations- worked with dealerships and customers to finalize leases

Worked with bailiffs to assist in recovering assets

Worked in various departments to assess team dynamics and recommended solutions to increase team performance

Check auditor

• Part of team that operated as checks and balances for outgoing payments

Team builder/ Leader

• Worked to assess weaknesses in teams or departments and implement

solutions

Self- employed

Spruce Grove, AB

Advocate 2001-2010

Worked as an advocate for injured workers experiencing difficulties with WCB

Mediated disputed disability claims with insurance companies

• Assisting consumers with applications for tax credits for disabilities

Provided assistance in locating/accessing community supports

Conflict resolution for disputes with tenant/landlords & bylaw issues

Nordon Collections

Edmonton, AB

Branch Manager 1995-2001

Managed a staff of approximately 30 staff members (two teams)

Responsible for all escalated calls and legal collections

Online auditing of collector’s portfolios

Preparation of client proposals as part of a team

Posting of deposits

Responsible for all client relations

Hiring of staff, terminations and pertinent Human Resource issues

Worked as part of team to complete policy and procedures manual

Licensing of collections and ensuring adherence to all of the different Provincial laws

Education

Grant McEwan College- Voluntary Sector Management/ Small Business Management

University of Alberta-3 years in Bachelor of Arts Program

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