Executive Assistant/Office Manager

Amy E. Berg

Minneapolis, Minnesota *****

Mobile: 612-***-**** ● Email: *********@*****.***

SENIOR EXECUTIVE ASSISTANT

QUALIFICATIONS PROFILE

Accomplished Senior Executive Assistant experienced in providing high-level support and concierge services to senior executives and family members. Versatile tech-savvy coordinator, managing corporate entities and private estate issues, authoring correspondence and documentation, and orchestrating complex travel itineraries and meeting logistics. Articulate communicator with talent for building and sustaining trusting, collaborative professional relationships, providing impeccable senior-leader services, and maintaining exemplary focus on confidentiality and performance excellence.

CORE COMPETENCIES

● Project Management, Office/Facilities Management

● Strategic Planning, Continuous Process Improvement

● New Business Development, Account Management, Customer Service/Relationship Management

● MS Word, MS Excel, MS PowerPoint, MS Outlook, Concur, Office 365, QuickBooks, iPhoto, WordPress

PROFESSIONAL EXPERIENCE

INCENTER, St. Paul, Minnesota, 2016 – Present

Executive Assistant & Office Manager

● Provided executive support to President, CFO, and Chief Counsel to include heavy calendaring, end to end travel arrangements, document preparation, video conferencing, presentations, all aspects of comprehensive support.

● Maintained confidentiality of all corporate and personnel matters.

● Developed administrative policies for the organization establishing standards and procedures; recommended and implemented changes as appropriate growing from 15 to 46 employees.

● On-boarded new employees to include training on office equipment, policies and procedures, integrating with IT on technology needs, security badges, authored welcome document and checklist for desk set up, building amenities, restaurant and parking options.

● Collaborated with Project Manager, on the build-out of a 4900 square-foot office space, purchased furniture and equipment, strategized office layout, monitored contractor performance, and facilitated efficacious office expansion and move within four-month targeted timeframe.

● Ordered, tracked, and replenished office supply inventories, printer cartridge replacements, snacks, sodas, coffee, created order forms for Staples, Berry Coffee and all other repeat vendors for proficient management of all aspects needed for optimum office performance.

● Organized company events to include arranging facilities and caterers, selecting menus, selecting décor, managing budgets, and arranging transportation.

● Prepared and submitted expense reports within Concur for all executives and managers, made travel arrangements for managers including flights, cars, hotels, meeting facilities and conference materials.

● Ensured efficient operation of office equipment; maintained and supervised contracts and troubleshooting of minor malfunctions.

● Interviewed, hired, supervised and trained administrative assistant and front desk manager.

● Maintained company website using WordPress to update news, company acquisitions, press releases, refresh content, bios, and amend news tickers.

Amy E. Berg Page Two

PROFESSIONAL EXPERIENCE

MLA, LLC, Minnetonka, Minnesota, 2006 – 2016

Executive & Personal Assistant

● Providing executive assistance to company President, managing travel itineraries and meeting logistics, authoring correspondence, and developing PowerPoint presentations and reports.

● Managing four Hawaii and New York-based high-end rental properties, and a high-value personal estate, reviewing and negotiating rental contracts, overseeing property maintenance, resolving tenant issues, and optimizing property presentation, asset value, and tenant satisfaction.

● Simultaneously providing personal family and concierge support services, negotiating complex travel arrangements, procuring visas, and facilitating end-to-end travel logistics.

● Interfacing with multi-disciplinary attorneys, CPAs, and outside consultants, and assisting owner with managing all contracts, documentation, and correspondence for three medical device companies and personal properties.

● Receiving, verifying, and processing accounts payables, and assuring billing administration timeliness and accuracy.

● Collaborated with Project Manager, supervised the build-out and construction of a 2600 square-foot office space, negotiated vendor contracts, purchased furniture and equipment, strategized office layout, monitored contractor performance, and orchestrated successful office launch within five-month targeted timeframe.

● Ordered, tracked, and replenished office supply inventories, researched/sourced IT solutions provider, detailed security, backup, and technological requirements, and facilitated system purchase and implementation.

MERISTEM LLP, Minnetonka, Minnesota, 2005 - 2006

Executive Assistant

● Provided high-level executive assistance to two partners and six managing directors, managed executive calendars, travel arrangements, and meeting itineraries in a multi-family office serving 100+ families with $1.6 billion in assets.

● Championed a communications restructuring solution, negotiated Smartphone purchases and contracts for 28 team members, increased service capacity, and delivered a 25% cost reduction.

● Redesigned and streamlined business development and tracking tools and improved sales cycle process management efficiency.

VERIO/NTT COMMUNICATIONS, Englewood, Colorado, 2004 - 2005

Assistant Facilities Manager

● Managed 26,000 square-foot office facility and eight satellite locations, negotiated rental agreements, and assured facility operational efficiency and integrity.

● Established/sustained strategic vendor relationships, centralized office equipment and maintenance contracts, and saved 35% in operating costs.

● Served as IT Department/multi-departmental technical liaison, communicated IT issues, recommended continuous improvements, and optimized the technical resolution process.

TANNING TECHNOLOGY, Denver, Colorado, 2002 - 2004

Executive/Personal Assistant

● Served as executive assistant to company President and CEO, developed/administered operating budgets, and generated Excel spreadsheet reports and presentations for senior leaders and Board of Directors.

● Recruited by Tanning Technology CEO to facilitate the launch of two start-up companies.

TELETECH, INC., Denver, Colorado, 2000 - 2001

Senior Account Manager

● Managed newly-onboard accounts, developed/nurtured trusting client relationships, assured compliance with business metrics, and achieved high client satisfaction.

● Prepared and processed monthly statements, troubleshot collections issues, and negotiated win/win solutions.

EDUCATION

UNIVERSITY OF IOWA, Iowa City, Iowa ● Bachelor of Arts Communications Degree

Contact this candidate