Customer Service Data Entry
Resume:
Michelle Farias
Mesa, Az *****
**************@*****.***
EXPERIENCE
Company
Regional Transportation Services Phoenix, Az.
Customer Relations
December 2011-February 2014
Inbound calls, Data Entry, Assisted with basic customer inquiries, Filed incident and complaint, assisted customers with bus routing with the use of Google maps and an Atlas,outbound calls to emergency services
Deseret Industries Mesa, Az
Receptionist,Quality Control, Retail Customer Services December 2010-December 2011
Scheduled donation pickups, Inbound calls, call transfers, use of multiphone lines
Sorted donated clothing, inspected for quality to maintain high standards of the business
Cashiering, Retail Customer Service, Kept shelves rotated and stocked May2008-May 2009
Florida’s Blood Centers
Orlando, Florida
Appointment Setter
Warm Outbound calls to blood donors to remind them of their eligibility to donate blood again, Data Entry, Use of copier and fax machine EDUCATION
School Name, L ocation D egree
Oct 1998-Dec 1998
Southern Utah University
2005-2006
University of Phoenix Online
2011-2011
Mesa Community College Online
SKILLS
Profecient in Word
Spreadsheet
25+Years of customer service
Data Entry 45+WPM
Use of fax, Copy Machine,
Scanner,Multiphone line
2 way radio
AWARDS
Certificates for Excellent
Customer Service d
LANGUAGES
English
a
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