John Herriges

aczunh@r.postjobfree.com

www.LinkedIn.com/in/johnherriges

Greenville, South Carolina 29607

Cell: 810-***-****

PROFESSIONAL EXPERIENCE

IT Application Support / Project Manager – Marketing Application Portfolio

Fiat Chrysler Automobiles

March 2016 – December 2016

Led several initiatives to replaced Ad hoc work requests with repeatable batch processes and reduce the incidences of existing batch job failures. These projects reduce the time spent on non-value added activities and improved overall reliability.

Managed multiple concurrent software release upgrade projects on vendor software products in order to facilitate vendor support; software integration compatibility; and take advantage of the latest features (North Plains TeleScope; IBM Campaign (Unica); Pitney-Bowes StreetSweeper, CODE-1 Plus, and VeriMove).

Managed the licensing and maintenance renewals for all vendor software utilized in the Marketing Application Portfolio. Annual budget of over $500,000.

Project management responsibilities included scope, requirements, time, cost, quality, risk, procurement, stakeholder management. Performed monitoring, documentation, and communication activities on all aspects of the projects in order to ensure the scope, direction, budget, and schedule remain on track.

Tools: Microsoft Word, Excel, Project, PowerPoint, Visio, Outlook, and SharePoint; ServiceNow, Elementool and JIRA. Waterfall / SDLC methodology.

IT Application / Project Manager - Digital Asset Management / Marketing Product Information

Fiat Chrysler Automobiles (Chrysler Group LLC)

November 2005 – March 2016

Managed a project to select and implement a global DAM solution (North Plains TeleScope) to replace existing solution. The new solution was implemented to improve findability and increase the reuse of existing digital imagery. Project budget was $800,000.

Member of cross-functional project team to implement a defensible information governance practice for departmental share drives that supports corporate retention policies and reduce storage utilization.

Managed three simultaneous projects to 1) identify and evaluate a file transfer software; 2) develop an application to improve the management metadata controlled vocabulary; and 3) develop an application to facilitate the collection metadata from the advertising agencies.

Member of cross-functional team looking into the adoption of the agile development methodology to improve application delivery.

Implemented a re-design of the Marketing Product Information user interface. The new user interface was implemented to improve the usability and upgrade the application to a common architecture platform.

Project management responsibilities included scope, requirements, time, cost, quality, risk, procurement, stakeholder management. Performed monitoring, documentation, and communication activities on all aspects of the projects in order to ensure the scope, direction, budget, and schedule remain on track.

Tools: Microsoft Word, Excel, Project, PowerPoint, Visio, Outlook, and SharePoint; ServiceNow, Elementool and JIRA; Waterfall & Agile / SDLC methodology.

IT Application / Project Manager - Vehicle Configuration Management

Fiat Chrysler Automobiles (DaimlerChrysler)

June 2003 – November 2005

Managed a project that redesigned the vehicle configuration management processes. This enhancement allowed the business to quickly implement product configuration changes daily rather than weekly.

Tools: Microsoft Word, Excel, Project, PowerPoint, and Visio; Lotus Notes; Waterfall / SDLC methodology.

DealerCONNECT Web Program Office Manager

Fiat Chrysler Automobiles (DaimlerChrysler)

March 2002 – June 2003

Led a team that ushered multiple concurrent project teams through the on-boarding process of over 200 business-to-dealer (B2D) web applications to a single dealer portal.

Developed and implemented processes to on-board externally hosted web applications.

Program management responsibilities included development and enforcement of project governance standards.

Tools: Microsoft Word, Excel, Project, PowerPoint, and Visio; Lotus Notes; Waterfall / SDLC methodology.

Lead IT Application Developer – Manufacturing / Material Forecasting / Non-Production Material

Fiat Chrysler Automobiles (Chrysler Corporation)

Managed a project to reduce the end-of-day batch processing time for the vehicle assembly plants, to facilitate the addition of a third shift. Reduced the processing time from five hours to less than one hour.

Performed a process redesign that allowed the material forecast to be generated on a daily basis as opposed to weekly. This project provided the capability to more quickly assess the impact of changes in material requirements, which resulted in the reduction of part shortages and surplus.

Led a project to implement a feature in the vehicle production scheduling process that allowed the assembly plants to efficiently replace vehicles already in the production schedule in response to short-term part shortages.

Tools: Microsoft Word and Excel; Lotus Notes; Waterfall / SDLC methodology.

SKILLS SUMMARY

Application Development: Extensive experience in the entire system development life-cycle (SDLC) of custom and purchased software which includes architecture, design, development, testing, and implementation.

Project Management: Project manager for numerous software development, software selection, and hardware selection projects. Considerable experience in scope, requirements, time, cost, quality, risk, procurement, stakeholder management activities in all aspects of the projects.

Business Analysis: Business analyst for several projects. Proficient in the planning, discovery, analysis, and documentation of business needs; and transformed the need into technical specifications.

Business Relationship: Engage business teams to identify business requirements, develop product strategy, and satisfy business and communication needs.

External Vendor Relationship: Manage relationship with external vendors to recommend new product features and address the resolution of product and service defects. Experience in creating procurement documents (SOW, RFI, RFP, & RFQ); Developing selection criteria; Selecting and awarding contracts for the purchase of software, hardware, and managed services to ensure adherence to technical specifications.

Leadership: Coach on-site and off-site application team to work collaboratively to deliver quality products and services; encouraged training and development; and foster an environment where people can work to the best of their abilities.

Communication: Highly effective in conveying information, spoken or written, to people in a manner that takes into account the audience – whether they are technical or non-technical.

Problem Solving: Proven ability to identify the root-cause of complex problems; review relevant information; develop and evaluate options; and implement solutions.

Technical: Proficient at engaging technical teams on all aspects of application design, development (J2EE; Cobol), and testing (QA); infrastructure design (AIX; Windows; Mainframe); database design (UDB; MS SQL); and vendor software (North Plains TeleScope; IBM Campaign (Unica); Pitney-Bowes StreetSweeper, CODE-1 Plus, and VeriMove).

Desktop / Web Applications: Microsoft Word, Excel, Project, PowerPoint, Visio, Outlook, and SharePoint; ServiceNow, Elementool, and JIRA.

EDUCATION AND TRAINING

Master of Science in Business Administration – Central Michigan University, Mt. Pleasant, Michigan

Bachelor of Science in Psychology - Wayne State University, Detroit, Michigan

Project Management Certificate – George Washington University

Root Cause Analysis Training – February 2016

ITIL Foundation Certification – May 2016

Visio Training – August 2016

Project Management Body of Knowledge (PMBOK) – November 2016

Business Analysis Body of Knowledge (BABOK) – January 2017

Agile Project Management – January 2017

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