Customer Service Professional Experience

JUDE K. GREENE

240-***-**** (cell); ******.**@*****.***

PROFILE

A conscientious, resourceful professional with over twenty years experience as an Administrative Professional and Communications Coordinator. Major strengths include: strong oral, written communication and problem-solving skills, ability to adapt to change, self motivating and disciplined to work within a diverse environment. Innovative, yet flexible in a team environment, results driven with a commitment to trust, fairness, and loyalty.

EDUCATION

Masters in Education Strayer University

MBA in HR Strayer University

AA in Paralegal Studies Kaplan University Online

BA in Psychology University of DC

SKILLS

Proficient in Microsoft, Office Bacons Online, Google Chrome, MediaSource, SharePoint, QuickBooks Pro

PROFESSIONAL EXPERIENCE

SUBURBAN MEDICAL EQUIPMENT & SUPPLIES, Inc., Capitol Heights, MD April ’10 - Present

Office Manager

Delegate and maintain efficiency and effectiveness in office

Ensure quality customer service is achieved through timely delivery from the warehouse and other departments.

Ensure warehouse is stocked with appropriate inventory and staffed efficiently.

Resolve complaints and other dissatisfaction or disagreements by clients or assign further resolution to designated staff member.

Review, process and maintain accurate accounts receivable records for clients.

Prepare, manage and distribute invoices to clients on a timely basis.

Responsible for maintaining current and accurate patient files.

Ensure written orders for DME are on record prior to dispensing of equipment or supplies.

Actively seek new accounts and referrals sources A TO Z IN-HOME TUTORING Washington, DC September ‘09 – January ‘13

Tutor (Part time)

Provided after-school tutoring and mentoring services to pre-K through 12th grade students in their homes or a public environment

Coordinated tutoring schedule and family involvement with head of household. Developed on-going training plan to improve clients' performance. Implemented learning strategies in conjunction with learning plan from teacher and goals set by parents.

Complete and submitted weekly and monthly reports, monthly summaries, signature logs and monthly invoices to director in a timely manner

JUDE K. GREENE

240-***-**** (cell); ******.**@*****.***

SUBURBAN MEDICAL EQUIPMENT & SUPPLIES, Inc., Capitol Heights, MD April ’08 – April ‘10

Sales, Marketing and Communications Consultant/Internal Auditor

Successfully researched, managed and filed documentation for Medicare accreditation.

Successfully developed personnel policies and desk procedures for staff.

Audited and documented internal quality processes.

Designed and implemented appropriate improvement actions to support on-going quality processes.

Identified required skill sets for hiring successful professional team.

Developed analysis procedure for Strength, Weakness, Opportunity and Threats (SWOT) FANNIE MAE, Washington, DC January '02 –Sept. ‘07

Senior Communications Management Coordinator

Managed the distribution of all regional press releases related to potential business growth.

Issued public communications regarding mortgage products.

Maintained ongoing communications with appropriate media.

Edited press releases from various business organizations prior to distribution.

Created log of frequently asked reporters’ questions in support of customer needs.

Supported internal maintenance of Sarbanes Oxley SharePoint website. FANNIE MAE, Washington, DC May '99 - January '02

Administrative Associate

Provided administrative support to senior leadership of corporate communications media relations division.

Maintained library of current and historical press releases.

Chronicled inventory of data for offsite storage facility. EXTRACURRICULAR ACTIVITIES

Past President and secretary for the Committee for the Improvement of Buxton, Inc. (CIMBUX)

Editor of Buxton Pride Newsletter (CIMBUX)

Volunteer/Task Force Member/Member of Advisory Board/Former Clinic Coordinator – Justice for our Neighbors (JFON) Immigration Ministry for Emory Beacon of Light, Inc.

Tutor of basic computer skills Emory Beacon of Light, Inc.

Former President, Mae I Speak - Toastmasters International

Member of the Good News Theatre

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