Customer Service Manager

SHILPA SHRESTHA

*** *. **. ***** ****** #***, Cleveland, OH 44113

216-***-****, *****************@*****.***

Objective:

I am seeking employment with a company where I can use my talents and skills to grow and expand and study the banking procedure carried out in branch.

To gain knowledge and skills necessary to be an effective manager as well as a leader in an organization.

Education:

Enrolling Diploma Degree in Business Management, Cuyahoga Community college, Cleveland, Ohio.

Bachelor’s Degree in Business Management, Tribhuwan University, Nepal 2010-2014

10+2 (Commerce), Birgunj Public College, Nepal 2008-2010

C.B.S.E, D.A.V.R.B. Higher Secondary School, Nepal Completed in 2007

Skills:

Language:- British English, American English, Hindi, Nepali.

Technology:- MS-Word, MS-Excel, MS-PowerPoint, SQL.

Work experience:

Internship on Nepal Bangladesh Bank ltd, Birgunj, Nepal

Front Desk[2 months] ( 14th march,2013 – 17th may, 2013)

Worked on deposit, withdrawal, account opening,

Proper counseling to the customer with politeness.

Informing Customer about different types of account and other queries they have about the operation of bank.

Opening all types of accounts like saving, fixed, current, etc.

Uploading the scanned photo and signature into the Finacle system.

Timely issuance of Check books to customers.

Maintaining proper records of check register.

Checking customer’s transaction and balance on request.

Proper filing of account opening and closing forms.

Informing the customers if their check has been returned.

Technology Department [3 months] (18th May, 2013– 14th, August, 2013)

Helped to fix trade on finance department

Worked on credit department to support customers

Worked on clearance of check, remitting and collecting cash on behalf of its clients, opening bank drafts.

Distribution of various forms such as of e-banking, SMS banking, pay bill, etc.

Worked on letter of credit.

Worked on standard process of LC transaction.

Worked on import and export LC.

Helped to Issued guarantees.

Awards and Achievement

Certificate of Appreciation from Birgunj Public College

Contact this candidate