NICOLE M. ROBINSON

EMPLOYMENT HISTORY

Richmond Art Center

Richmond, CA

Volunteer Program Manager (contract position)

**/****~11/2015

Developed, promoted, and maintained a wide range of volunteer opportunities within the organization

Surveyed staff regularly to assess needs for volunteer assistance

Maintained Volunteer Service descriptions for each volunteer assignment

Ensured volunteers are staffed to support the various areas of operations, to include visitor service areas, exhibits and education special events, development, and marketing/communications

Recommended the most efficient use of volunteers, and future workforce needs to support volunteer program operations

Conducted and arranged volunteer orientations and training

Scheduled all volunteer activity, including special events

Developed and maintained volunteer policies, procedures and standards of volunteer service

Assessed visitor feedback received through comment forms

Organized and participated in volunteer recognition programs and special events

Evaluated all aspects of volunteer programs to ensure effectiveness and recommended/implemented changes as appropriate

Maintained accurate records and provided timely statistical and activity reports on volunteer appreciation

Interviewed and recruited new volunteers

Developed and maintained relationships with other volunteer organizations within the area

Worked with Marketing and Public Relations to publicize opportunities for volunteers

Customer Lobby

Berkeley, CA

Call Center Rep.

03/2014~06/2014

Answer phones via computer via Agent computer application in a timely manner.

Answer customer questions with accuracy.

Schedule appointments for prospective customers.

Follow up with the sales department about outcome of appointee.

Handled and resolved customer complaints.

Provided customers with product and service information.

Processed orders, forms and applications.

Maintain membership database.

Manage Facebook page

Safeguard Tubs

Richmond, CA

Receptionist/Call Center Rep./TV Media Rep.

03/2013~2/2014

Answer phones via computer via Agent computer application in a timely manner.

Answer customer questions with accuracy.

Schedule appointments for prospective customers.

Follow up with the sales department about outcome of appointee.

Handled and resolved customer complaints.

Provided customers with product and service information.

Processed orders, forms and applications.

Identified and escalated priority issues.

Routed calls to appropriate resource.

Followed up with customer calls where necessary.

Mathematica Policy Research (temporary)

Oakland, CA

Research Interviewer

04/2012~08/2012

Made outbound calls professionally.

Interviewed clients over telephone while reading company script verbatim; entered data into database as caller answered questions.

Researched required information using available resources.

Handled and resolved customer complaints.

Provided customers with product and service information.

Processed orders, forms and applications.

Identified and escalated priority issues.

Routed calls to appropriate resource.

Followed up with customer calls where necessary.

H.B.M. (company closed)

Oakland, CA

Office Assistant/Human Resources Asst.

10/2010~08/2011

H.B.M. (laid off)

Oakland, CA

Office Assistant/Human Resources Asst.

06/2003~05/2010

Answered telephones, greeted clients.

Coordinated company events and employee training.

Typed business letters and correspondence, prepared PowerPoint presentations.

Maintained employee files (paper & electronic) using Access.

Made travel, lodging and transportation arrangements, and processed expense reports.

Coordinated and oversaw companywide employee training courses.

Maintained office equipment, processed incoming and outgoing mail, other duties as needed.

AAA (Obtained through Spherion Staffing)

Richmond, CA

Customer Service Representative. (temporary)

06/2010~08/2010

Created and maintained quality control reports.

Customer account adjustments.

Collected, keyed & verified keyed information, reformatted output data in company’s format.

CHIRON CORPORATION Emeryville, CA

(Now NOVARTIS)

Administrative Assistant III

05/2001~03/2003

Formatted Standard Operating Procedure manuals for Chiron Corporation now Novartis.

Answered telephones, greeted clients.

Coordinated company events and employee training.

Typed business letters and correspondence.

Prepared PowerPoint presentations.

Maintained employee files (paper & electronic) using Access.

Made travel, lodging and transportation arrangements, and processed expense reports.

Coordinated and oversaw companywide employee training courses.

Typed patient findings audit reports obtained from field auditors.

Maintained office equipment, processed incoming and outgoing mail, other duties as needed.

ONIX MICROSYSTEMS, INC. (company closed)

Richmond, CA

Human Resources/Recruitment Coordinator

11/2000~02/2001

Supported Director of Human Resources & Benefits Manager.

Managed corporate housing accounts; coordinated telephone & internet hook ups, PG&E and cable hook ups for senior executive employees.

Typed offer letters.

Prepared benefits packets for employees.

Maintained employee confidential files.

Supported senior recruiter with calling prospects to schedule interviews, made travel arrangements for onsite interviews, processed employment verifications.

SKILLS

Type 55 WPM; proficient in MS Word w/ Applications, Access, Excel, PowerPoint, Agent and Lead Perfection.

Internet savvy.

Account Management.

Recruitment.

Marketing.

Event Planning.

Excellent written and oral communication.

EDUCATION

High School Diploma Richmond High School, Richmond, CA

Medical Assistant (Diploma) Med-Help Training School, Concord, CA

Computer Business (Certificates) Regional Occupational Program, Richmond, CA

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