Customer Service Data Entry

Michelle L. Briggs ***** Sabal Ave., Zephyrhills, FL 33540

813-***-**** *********@*****.***

Summary

Over ten years of experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Type 60 wpm. Numerous years in all aspects of customer service.

Professional Experience

Bright House Networks/Charter, Wesley Chapel FL

Senior Account Processing Representative March 2012 – November 2016

Duties/Responsibilities include but are not limited to:

• In addition to performing Account Processing Representative activities, reviewed and closed work orders and prepared for customer billing

• Researched tickets from Customer Service pulling work orders to resolve disputes

Account Processing Representative October 2007 – March 2012

Duties/Responsibilities include but are not limited to:

• Volunteered for a move to Business Operations department to utilize my exceptional data entry skills and participate in a variety of assignments

• Close out new install and change work orders (add equipment, validate billing, and add technician work responsibility codes

• Validate money batches by technician and work date

• Reconciled billing codes for accurate and complete billing

• Validate equipment accuracy on trouble call work orders

• Well exceeded the company goal of closing out 4,000 work orders per month; with close out counts typically between 8000 to 10,000 orders

• Goal was to complete/close out work orders within 8 hours from receipt from technician (after work is completed); consistently given more work orders to complete due to efficiency level

• Received 3 accomplishment certificates, two merit certificates: one for exceeding monthly quotas and the other a peer recognition for performance diligence, winning attitude, and consideration for teammates

Michelle L. Briggs Page 2

Customer Service Representative August 2006 – October 2007

Duties/Responsibilities include but are not limited to:

In a call center environment, responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products and services

Strived for quick resolutions to customers’ needs; resolving customer issues on my own over 95% of the time

Received numerous written and verbal customer recognitions

Other Work Experience 1989 – 2006

The Ronald Carroll Company – Crestline CA 2005 – 2006

Duties/Responsibilities include but are not limited to:

• Weighed recyclables and calculated cash value by category. e.g., glass. aluminum, plastic

• Managed daily cash box, disbursing payment to customers for recyclables

Continental Airlines – Tampa FL 2001 – 2003

Duties/Responsibilities include but are not limited to:

• Answered incoming customer phone calls in a call center environment, booking domestic flights and forwarding customers to car rental agencies

Received numerous customer appreciation letters/comments

Spherion (contracted by MCI) – Nederland TX 1999 – 2001

Duties/Responsibilities include but are not limited to:

• Answered incoming phone calls in a call center environment regarding billing inquiries/ corrections, bill copy requests, cell phone plan upgrades/activations, and cell phone trouble resolutions

United Parcel Service – Brandon FL 1997 – 1998

Duties/Responsibilities include but are not limited to:

• Answered incoming calls on package pick up/location/tracking/delivery time

Ordered packaging supplies for approximately 50 UPS vendors

Galveston County District Clerk Office – Galveston TX 1989 – 1990

Duties/Responsibilities include but are not limited to:

• Performed inbound and outbound calls to support legal document copy requests

Performed background checks and notified legal representatives

Provided face-to-face service providing legal document copies and filing civil suits

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