Administrative

Michelle Fogel

**** * ***** ******, ******, Az **345

602-***-****, **********@*****.***

OBJECTIVE

Energetic and motivating with proven ability to effectively manage projects. Self-starter and strong independent worker and team player. Excellent analytical skills. Highly adaptable to ever changing circumstances.

RELATED SKILLS/KNOWLEDGE

*Administrative Support *HRIS/Audit/Compliance

*Human Resources

*Reports/Spreadsheets *Communications/Reception Operations

*Inventory Maintenance

*Records&Document Mgt

*Microsoft Office *Accounting/Bill Analysis

Highly organized, detail oriented and creative professional with critical document management, and time management capabilities. People-person excelling in customer relations while interacting with culturally diverse groups, management and VIPs. Establish and maintain positive environment for internal and external customers. Anticipate and resolve issues, and seamlessly prioritize numerous requests. Professional and empathetic communicator with willingness to go the extra mile.

EDUCATION

Long Medical Institute

Certification in Sports Medicine 1998

Pima Medical Institute

Certification in Medical Assistance (RMA) 2017

PROFESSIONAL EXPERIENCE

State of Arizona Department of Economic Security Phoenix, Az

09/15-05/16

Telecom Billing Analyst

Analyze and maintain telecom billing, million dollar landline invoicing and $200k wireless invoicing for the Department of Economic Security for the State of Arizona including local, long distance, data, toll free and cellular services to make sure needs are met with cost effective solutions.

Govig & Associates Scottsdale, Az

04/15-07/15

Front Office Administrator

Administrative support, scheduling and calendar maintenance, reception operations, audit/compliance and document control, Microsoft programs, office supply inventory control

Southwest Products Surprise, Az

12/14-04/15

Service Administrator

Liason between customer and service technician and parts department, scheduling, phones, data entry, document control, electronic filing system

DriveTime Phoenix, Az

06/10-12/14

Payroll System Specialist

Liason between vendors regarding system issues and troubleshooting. Audit all new hire's on-boarding documentation such as application, tax forms, I-9 forms and tasks daily through iCIMS, produce daily, weekly, monthly reports and audits. Assist payroll in auditing employee timecards, leave of absences, PTO, System administrator on Tracker I-9, ADP Enterprise, ADPReports, ADP Self Service, TimeSaver.

Telecom Support Specialist/Billing Analyst

Liaison between various Telecom carriers, project teams, and in-house telecom systems teams to facilitate the analyzing and administration of the organization’s telecom bills; including local, long distance, data, toll free, international and cellular services to ensure needs are met with a cost-effective solution. Additionally, I am responsible for all wireless devices set-up, programming, inventory and billing. Cross trained as a Monitor for the Dialer system for call center locations throughout the U.S.

Corporate Receptionist

Answer multi-line phone system, utilize customer service skills, utilize Microsoft applications to maintain reports, scanning, copying, document control, sort and distribute incoming

Inland Engineering & Consulting, Inc. Phoenix, Az

05/07-06/10

Administrative Office Assistant

Answer multi-line phone system, utilize customer service skills, greet guests, file maintenance, mail, invoicing, dispatching

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