Customer Service, Technical Support, Operations Manager

Jonathan Rudik

Oceanside, CA 760-***-****

*******@*****.***

Field Service Technician

Customer Service Personnel Management Project Management

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Strategic Planning & Analysis

Work Flow Optimization

Analytical Skills

Motivational Leadership

Technical Problem Solving

Quality Assurance

Inventory Management

Training & Development

Organizational Management

Communication Skills

Regulatory Compliance

Operations Management

PROFESSIONAL EXPERIENCE

MOBILE MONEY / CASINO MONEY, San Clemente, CA 2003 - 2017

Operations Manager & Senior Technician

Managed the daily operations for a team of eight ATM Technicians, while continuing to work in the field, responsible for the maintenance, repair, and upgrading of a fleet of 200+ special event ATMs and over 1,000 permanent installations utilizing; GenMega, Nautilus Hyosung, Hantel, Triton Product lines and casino Point of Sale systems integrated with M3T, Glory Global and CountR T.I.T.O. kiosks.

Designed and implemented a preventative maintenance program, effectively reducing down time by 30%.

Successful service delivery - ensured team provided the highest level of customer service, personalized account management, new service/product rollouts, and accountable for overall performance of services.

Maintained parts inventory and monitored inventory shipments. Coordinated system transportation and movement.

Worked closely with partners, customers and internal support organizations to provide assistance supporting technical solutions meeting contractual SLA’s.

Provided initial training for new customers and employees as part of the service on-boarding process.

FUJITSU NETWORK COMMUNICATIONS, Oceanside, CA 2001 - 2003

Technical Support Engineer

Provided enterprise level technical support to research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Accurately documented work and performed per MOP specifications and Bell Standards.

Provisioned and implemented fiber optic MUX equipment in a central office environment.

Performed Part Change Notices on live traffic Network Elements.

Acting Lead Technician for QWEST Communication upgrade, ensuring project was on-time and within budget.

Additional experience as a Customer Service Engineer with Fujitsu Transaction Solutions.

EDUCATION & CREDENTIALS

Associates of Science Degree, Los Angeles Trade Technical College, Los Angeles, CA

Commercial Drivers License, Class A

Six Sigma – Yellow Belt Certification

Certified Forklift Operator

Contact this candidate