Shariful Alam

TORONTO, CANADA

Email:

aczuky@r.postjobfree.com

Tel:

416-***-****

LinkedIn:

www.linkedin.com/in/sharifula

Sales and Client Service Manager over 10 years’ experience in Solution selling with strong CRM building ability to leverage connections and translate into revenue-contributions. Excellent Communication skills who empowered with both technical expertise and customer oriented. Experienced managing and closing complex sales-cycles in a consultative manner. Strong Project management and organizational skills. Able to work under pressure in a fast paced multi-tasked environment

PROFESSIONAL EXPERIENCE

J&B Consulting, TX, USA

Job Title: Virtual IT Sales Manager

Feb/2017 to Current

Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base

Manage and own sales pipeline from the prospect’s initial inquiry to close of the deal;

Partner with customers to understand their IT needs and business objectives

Effectively communicate and influence the value proposition through consultative selling and presentations

Understand category-specific landscapes and trends of IT infrastructure for emerging market and based on each interaction customize IT service including LAN, WAN set up, Fire wall set up, Data Back Up, PC, IT Equipment installation and onsite support

Maintain and develop existing accounts. 60% revenue generate from exiting accounts

Comprehensive sales practice via cold calling and SWOT analysis to upscale multiple products and services

American Express Bank of Canada, Toronto

Job Title: Sr. Consultant, Client Service & Sales

June 2014 to Oct 2016

Provided a superior client experience by customizing the client experience by securing appropriate data and dispatched necessary services based on the client's unique situation resulting customer survey report displayed 97% excellent

Utilized a consultative selling approach that ensured client's business objectives are met and performance metrics are achieved. Revenue growth from business generation is increased by 25%

Proactively identified and solved complex problems that impact the sales management and direction of the business. Expanded existing relationships/partnerships through the selling of AMEX products and services utilizing value propositions

Developed new customer portfolio of assigned territory in order to uncover business opportunities and developed innovative value-added solutions that meet clients' needs resulting revenue growth increased by 15%

Adapted digital transformation, business consultation and sales acquisition campaign by introducing on board AmEx products/services resulting digital marketing and sales increased from 18%-20%

Renewed Fee based AmEx Charge card products also solicited upgrade products as needed. Retained card member ensuring benefit reinforcement and by providing alternative product solutions.

American Express Bank of Canada, Toronto

Job Title: Relationship Care Consultant, Marketing and Sales

June 2006 to Oct 2014

Contributed to the relationship of customer communications and ensuring that AMEX communicates the right message to the right client at the right time through the right channel and in doing so, built upon the client’s relationship and provided an upmost client experience. Client Survey result increased satisfaction from 85% to 95% excellent

Built strong relationships with existing Clients through customer retention and loyalty initiatives (e.g. cross-sell, upsell, product upgrade with free rewards mile, air miles etc.).

Maintained sales quota and grow existing mid-market customer base by providing best-in-class customer service and built new business utilizing cold calling, client consultations and follow-ups; sales growth increased from 15-22%

Collaborated with the Marketing, Account Management, and Product teams to provide AmEx customers with the best possible product experience.

Shariful Alam

Network solution Inc. Toronto, Canada

Job Title: Solution Sales Analyst

June 2002 to Oct 2006

Responsible for selling complex enterprise solution software and IT solutions to CTO/CIO buyers.

Developed and cultivated relationships between potential buyers and company solutions leading to a robust sales pipeline by effectively linking client needs to solution capabilities resulting new business acquisition increased from 20-30%

Initiated bulk sales lead cold call and transformed this data into company’s sale lead of SSL certificate, Domain name and customized web design tools. Outcome was 20%-30% revenue growth from new buyers leading to “win-win” outcomes.

Presented custom web demonstrations to prospects after evaluating their needs and matching to the best solution(s);

Stayed present and being collaborative both virtually and physically regarding Company’s products and solutions

Identified and pursued up sell opportunities in existing clients for introductions to associated businesses

EDUCATION

Business Computer Systems (Advance Diploma)

Seneca College Applied Arts and Technology, Canada

Year Completed: 2006

Master in Business Management

University of Dhaka

Year Completed: 1998

TECHNICAL SKILLS

Microsoft Office 2013 including Excel, Word, Outlook, PowerPoint, Project, Visio

Windows O/S – 7,8.1, 10, SQL Server-2014, MSBI,RDMS, ETL, T-SQL, MySql

Applications: Salesforce, CTT,STAR AIRMILES, Desktop+, SSP,WSP,RACF

Familiar with Analytics, AWS, VMware, Citrix XenDesktop, SaaS, IoT

Good knowledge of SWIFT, Canadian Banking Association, Large Value Transfer Systems (LVTS) and Payments & Cash Management related systems

REFERENCE

Available upon Request

Contact this candidate