Sales Manager
Resume:
Shariful Alam
TORONTO, CANADA
Email:
***********@*****.***
Tel:
LinkedIn:
www.linkedin.com/in/sharifula
Sales and Client Service Manager over 10 years’ experience in Solution selling with strong CRM building ability to leverage connections and translate into revenue-contributions. Excellent Communication skills who empowered with both technical expertise and customer oriented. Experienced managing and closing complex sales-cycles in a consultative manner. Strong Project management and organizational skills. Able to work under pressure in a fast paced multi-tasked environment
PROFESSIONAL EXPERIENCE
J&B Consulting, TX, USA
Job Title: Virtual IT Sales Manager
Feb/2017 to Current
Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base
Manage and own sales pipeline from the prospect’s initial inquiry to close of the deal;
Partner with customers to understand their IT needs and business objectives
Effectively communicate and influence the value proposition through consultative selling and presentations
Understand category-specific landscapes and trends of IT infrastructure for emerging market and based on each interaction customize IT service including LAN, WAN set up, Fire wall set up, Data Back Up, PC, IT Equipment installation and onsite support
Maintain and develop existing accounts. 60% revenue generate from exiting accounts
Comprehensive sales practice via cold calling and SWOT analysis to upscale multiple products and services
American Express Bank of Canada, Toronto
Job Title: Sr. Consultant, Client Service & Sales
June 2014 to Oct 2016
Provided a superior client experience by customizing the client experience by securing appropriate data and dispatched necessary services based on the client's unique situation resulting customer survey report displayed 97% excellent
Utilized a consultative selling approach that ensured client's business objectives are met and performance metrics are achieved. Revenue growth from business generation is increased by 25%
Proactively identified and solved complex problems that impact the sales management and direction of the business. Expanded existing relationships/partnerships through the selling of AMEX products and services utilizing value propositions
Developed new customer portfolio of assigned territory in order to uncover business opportunities and developed innovative value-added solutions that meet clients' needs resulting revenue growth increased by 15%
Adapted digital transformation, business consultation and sales acquisition campaign by introducing on board AmEx products/services resulting digital marketing and sales increased from 18%-20%
Renewed Fee based AmEx Charge card products also solicited upgrade products as needed. Retained card member ensuring benefit reinforcement and by providing alternative product solutions.
American Express Bank of Canada, Toronto
Job Title: Relationship Care Consultant, Marketing and Sales
June 2006 to Oct 2014
Contributed to the relationship of customer communications and ensuring that AMEX communicates the right message to the right client at the right time through the right channel and in doing so, built upon the client’s relationship and provided an upmost client experience. Client Survey result increased satisfaction from 85% to 95% excellent
Built strong relationships with existing Clients through customer retention and loyalty initiatives (e.g. cross-sell, upsell, product upgrade with free rewards mile, air miles etc.).
Maintained sales quota and grow existing mid-market customer base by providing best-in-class customer service and built new business utilizing cold calling, client consultations and follow-ups; sales growth increased from 15-22%
Collaborated with the Marketing, Account Management, and Product teams to provide AmEx customers with the best possible product experience.
Shariful Alam
Network solution Inc. Toronto, Canada
Job Title: Solution Sales Analyst
June 2002 to Oct 2006
Responsible for selling complex enterprise solution software and IT solutions to CTO/CIO buyers.
Developed and cultivated relationships between potential buyers and company solutions leading to a robust sales pipeline by effectively linking client needs to solution capabilities resulting new business acquisition increased from 20-30%
Initiated bulk sales lead cold call and transformed this data into company’s sale lead of SSL certificate, Domain name and customized web design tools. Outcome was 20%-30% revenue growth from new buyers leading to “win-win” outcomes.
Presented custom web demonstrations to prospects after evaluating their needs and matching to the best solution(s);
Stayed present and being collaborative both virtually and physically regarding Company’s products and solutions
Identified and pursued up sell opportunities in existing clients for introductions to associated businesses
EDUCATION
Business Computer Systems (Advance Diploma)
Seneca College Applied Arts and Technology, Canada
Year Completed: 2006
Master in Business Management
University of Dhaka
Year Completed: 1998
TECHNICAL SKILLS
Microsoft Office 2013 including Excel, Word, Outlook, PowerPoint, Project, Visio
Windows O/S – 7,8.1, 10, SQL Server-2014, MSBI,RDMS, ETL, T-SQL, MySql
Applications: Salesforce, CTT,STAR AIRMILES, Desktop+, SSP,WSP,RACF
Familiar with Analytics, AWS, VMware, Citrix XenDesktop, SaaS, IoT
Good knowledge of SWIFT, Canadian Banking Association, Large Value Transfer Systems (LVTS) and Payments & Cash Management related systems
REFERENCE
Available upon Request
Contact this candidate