Human Resources Manager

Harlynn M. Goolsby

*** ******** ***** *******, ** 38120

********@*******.***

Cell- 610-***-****

Professional Summary:

§Selected to GE HR Leadership Development Program for Experienced HR Managers: an 18 month international program to develop globally strategic leaders

§Collaborative and strategic HR business partner with experience supporting international clients (London, Ireland, Singapore and China)

§Experienced HR Leader with daily responsibilities for managing and executing in recruiting, employee relations, performance

management, talent development and leadership coaching

§Implemented process improvements resulting in cost reductions, streamlined services and increased employee engagement in manufacturing, distribution, corporate and financial services environments

§Developed cost effective training programs to proactively address anticipated organizational needs and succession planning

§Experienced in labor negotiations, union avoidance, contract and arbitration language and HR policy development

Professional Experience:

01/16-01/17 ServiceMaster

Senior Human Resources Business Partner Memphis, TN

§Provide strategic and tactical HR support for over 350 hourly, non-exempt and salaried employees in the Finance and Legal functions for Corporate HQ

§Created web-based portal to facilitate the tactical and cultural transition of new managers to the ServiceMaster organization

§Serve as HR Leader for corporate based Leadership Program Participants (recent college graduates in 2 year leadership rotational program) including coordinating assignments, facilitating performance feedback and continuously improving program to ensure retention and attraction of new program participants

§Developed and launched communication campaign for workplace safety, office accident prevention and worker’s compensation claim management to increase employee awareness and reduce claim costs

§Improved and standardized data collection and analysis of exit interview process to proactively address trends and increase retention

§Serve as Chair of the Veterans Employee Resource Group and member of Diversity & Inclusion council; Increased membership in Veterans ERG by 40% within 3 months; Coordinated 4 successful outreach programs in Memphis, 1 in Georgia and 2 recruiting events in California

03/12- 12/15 GE Capital Aviation Services (GECAS)

Senior Human Resources Manager Memphis, TN

§Provided strategic HR leadership to support the Asset Management Services operations in Memphis, TN and Greenwood,

MS, and the Asset Management Group/Engine Leasing in Shannon, IE comprised of 140 globally dispersed hourly, salaried

and executive band employees

§Managed staff of 2 salaried employees and provide work instruction and performance objectives to 3 additional employees

§Led the staffing strategy, location scouting and establishment of international sales offices to support the global expansion of

sales and customer retention in London, UK and Singapore; HR client group expanded to 185 employees by mid 2014

§Coached leadership and key stakeholders through post acquisition/integration transition and impact of new Federal regulations for GE Capital sub-businesses

§Developed front line manager training to ensure consistency, fair employment practices and competent self sufficiency; Created revised code of conduct for US employees; Implemented post acquisition HR policies and procedures including process maps, performance management tools and new performance based compensation structure for hourly employees

§Shared expertise in union avoidance by supporting corporate GE’s training on union avoidance and effective HR management principles (PRL); Traveled domestically and internationally to deliver training and workshops

§Partnered with site EHS leader and served as EHS Safety Champion for Ergonomics and Workplace Safety; Managed ergonomics program to ensure consistency, safety and cost constraints

2/9- 2/12 TE Connectivity (formerly Tyco Electronics)

HR Manager- North American Automotive (promotion) 1/11-2/12 Greensboro, NC

§Provided strategic and tactical HR support for over 800 hourly, non-exempt and salaried employees in multiple facilities

§Managed and developed staff of 2 Technical Trainers and provided work direction for 2 administrative assistants and 2 dedicated contract recruiters

§Facilitated monthly meetings to ensure consistency between facilities regarding implementation of HR policies and practices

§Conducted and drove to closure all employee relations investigations; Developed training for front line supervisors to ensure lessons learned and continued compliance to state, federal and company regulations

§Led formation of New Hire On-Boarding program that expanded NHO from 1/2 day to 3 day on-boarding program; Included creation of hires to immediately comply with quality and 5S standards

§Managed HR projects/ communications for campus reorganization designed to implement Lean manufacturing tools and improve campus performance in quality and financial metrics

Human Resources Advisor- Rochester Wire & Cable 2/9-1/11 Culpeper, VA

§Provided strategic and tactical HR support for ~250 hourly, non-exempt and salaried employees

§Revised hourly performance management process to reflect Pay for Performance strategy and key metrics; Trained production supervisors and managers; Implemented 6 month performance evaluation tool

§Led formation of Employee Engagement Steering Committee- cross functional team to address local engagement survey results; Successful completion of 9 committee action items within 10 months

§Created local on-boarding process for hourly, non-exempt and salaried employees including presentations, new hire action items to promote self- sufficiency, and hiring manager checklist; Partnered with Process Engineering/ QA to standardize production training requirements for first 90 days

§Developed and delivered comprehensive Supervisor and Management training programs to build knowledge of HR and workplace procedures; Solicited talented non-exempt and salaried employees to create and deliver training modules to enhance employee development

§Managed cost saving project to 5S and maximize use of under utilized building and close 2 modular office trailers; Resulted in cost savings of $45K for FY10 and ensured compliance with record retention policy

§Developed talent pipeline for recruiting using community resources, contractors, aggressive posting and sourcing strategy to produce diverse interview slates; Achieved average time to fill requisition of 59.5 days for FY10

7/6-10/8 OSRAM Sylvania, a Siemens Company

Human Resources Representative- Sylvania Lighting Services 5/8-10/08 Danvers, MA

§Provided HR support for over 700 hourly, non-exempt and salaried employees located in 35 branch offices and service centers

§Conducted employee relations investigations, performance management and progressive disciplinary actions; Assisted employees with benefits, compensation and training needs

§Performed updates, compiled queries and reports utilizing PeopleSoft and SAP R/3 and SAP CRM

§Facilitated outplacement support, transition skill training and internal job placement for employees undergoing RIF over four month transition period

Human Resources- Talent Acquisition/ HR Generalist 12/07-5/08 Danvers, MA

§Managed candidate selection process from sourcing to on-boarding; Utilized Sonic Applicant Tracking System in adherence to OFCCP compliance

§Developed training materials and process maps for Visa and PERM Application Sponsorship procedures; Partnered with HRIS, legal department and outside counsel to develop materials; Delivered training to key stakeholders

§Administered tuition reimbursement policy; Developed training materials and recommended policy and process improvements that addressed employee errors resulting in a reduction of payment delays from 15 to 4 days

§Facilitated employee focus groups to solicit solutions for communications challenges, development of rewards and recognition programs, and improve productivity, training and retention

Human Resources- HR Generalist 4/07-12/07 Versailles, KY

§Served as sole onsite HR contact for 135 hourly and salaried employees in a 24/6 distribution center operations; Assisted employees with benefits, performance management and employee relations

§Revised safety orientation program to ensure OSHA compliance; Trained employees and management team and developed supporting documentation and signage for employee reference

§Updated employee handbook utilizing employee and supervisor feedback and management objectives

§Managed on-boarding procedures for contractor labor; Point of contact for contractors, agencies and management team for payroll, time off requests, employee relations and disciplinary actions

Human Resources- Labor Negotiations 7/06- 4/07 St. Marys, PA

§Member of labor contract negotiations team; Wrote contract language to support management goals, objectives and reflect results of negotiations sessions

§Created comprehensive survey instrument and distributed to collect benefits and compensation data from local area companies;

§Conducted in-depth interviews to determine accuracy of job matches and responses for survey validity

§Performed statistical analysis of survey responses to develop objectives and strategies for union contract negotiations and addressed growing concern with grade and hourly wage structure

Work experience prior to completing Master’s in Human Resources:

2004- 2006 Parente Randolph, LLC

Human Resources/ Recruiting Intern Philadelphia, PA

§Coordinated and scheduled candidates through their recruitment and selection process; Ensured excellent candidate care experience for all applicants; Planned and executed first firm-wide offsite NHO for class of 25 new hires of recent college grads

§Transitioned to HR client support including FMLA case management, employee investigations and progressive disciplinary actions in addition to original recruiting responsibilities

2004- 2006 Villanova University

Graduate Assistant/ Researcher Villanova, PA

§Supported professors and students with administrative requests, research, study materials and tutoring

§Provided support to assigned professors by grading tests, facilitating classes and working with student discussion groups

2002-2003 AFL-CIO/ SEIU Local 1199

Manager- New Organizing Campaigns New York, NY

§Led 3 successful unionizing campaigns for SEIU

§Managed organizing team of 7-10 staff members

§Met with organizing employees to address questions, concerns, maintain campaign momentum and revise strategy for successful outcome

2000- 2002 Ford Motor Company

Service Operations Manager (promotion) Cleveland, OH

Retail Marketing Manager Indianapolis, IN

§Partnered with Ford/ Lincoln Mercury dealerships to upsale accessories and develop vendor relationships for the supply and installation of vehicle accessories to increase profitability and customer ownership experience

§Advocated for Ford Motor Company and dealerships while resolving customer vehicle/ service obstacles; Focused on creating win-win outcomes for dealerships and customers in a cost effective manner that retained customer brand loyalty

Education:

Villanova University M.S.: Human Resource Development (Summa cum Laude), 2006 Villanova, PA

Clark Atlanta University MBA: Marketing, (Cum Laude), 2000 Atlanta, GA Morris Brown College BA: Political Science (Cum Laude), 1996 Atlanta, GA

Honors, Awards & Memberships:

§Selected to Chair Veterans Employee Resource Group; Selected to Diversity Council within 4 months of service

§Winner- GE Capital HR Excellence Award (Q1-2014)

§Staff Trainer- GE Personnel Relations Leadership Program

§Selected as Regional Lead for Workplace Violence Prevention Team (TE Connectivity)

§Certification- Professional in Human Resources (PHR), January 2006

§Villanova University- Presidential Scholar, 2004 and 2005

References Available Upon Request

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