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Customer Service Human Resources

Location:
Milwaukee, WI
Posted:
April 17, 2017

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Resume:

Carmen D. Rutherford

*** *.*** *

Street Career Objective: Position as Human

Milwaukee, WI 53214 Resource Specialist

Phone: 414-***-****

E-mail:aczukj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Computer

Experienced in using Microsoft Word, Excel, Power Point, and Outlook

Capability to create, design, and present Power Point presentations

Ability to type up to 50 words per minute

Communication and Interpersonal

Ability to answer and direct incoming and outgoing phone calls

Confident with researching, collating, and distributing data

Demonstrate excellent organizational and leadership skills; team player, reliable, flexible, and interacts well with people

Professional

09 years of HR experience, permanent placement and direct hire including the following areas - Child Care, Health Services, IT, Industrial, Office Services, Manufacturing, Retail, Full-cycle recruiting

Provide support via HRIA mailbox to various domestic and global HR business liaisons and employees.

Support HR, payroll, and other system audits. Fulfilling data requests and performing employee data analysis, validation, and corrections. Support Legal department litigation requests

Direct Hire and permanent placement experience

Sentric,HRIS, SAP, ERP and CRM system experience Experience:

Manpower, Milwaukee, WI

(Recruiter) 01/2016 – 12/2016

(Compliance Specialist)

(Payroll Coordinator)

Reviews and imports employee time cards into the People soft payroll system via Kronos or via spreadsheets completed and approved by the Business Unit Kronos super-users.

Checks figures for accuracy and necessary approvals.

Reviews payroll documentation for accuracy through Info Central audit reports and makes any necessary adjustments. Obtains necessary approvals.

Prints, sorts, and distributes payroll checks to clinic offices for on-cycle and off-cycle check runs.

Communicates with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary.

Providing consulting support to business units on issues related to employee selection and assessment

Developing and implementing selection and assessment strategies

Provides analytical and specialized HR support on complex HR details and advanced administrative duties.

Provides support of analysis of data for various HR processes including: leadership review, performance review audits, demographic analysis, metrics, monthly headcount process, turnover trends, requisition updates Centralized Staffing Specialist, Kohl's Corporate, Menomonee Falls, WI-(06\2015 - 12\2015)

Support high-volume staffing of non-exempt associates for the stores during peak seasons

Creates posts and monitors job requisitions for multiple stores

Schedules and monitors a high-volume of applicant interviews

Updates and maintains communication and documentation in Applicant Tracking System (ATS), brass ring, kronos, Oracle

Participates in routine business reviews

Participates in account-specific lead sharing meetings

Conducts skill alerts, increasing client awareness of Kelly’s suite of offerings

Communicates the value of Kelly programs and services to the client and temporary employees

Process 3 way P.O. matching invoices, up to 100 plus line items Prioritize invoices according to cash discount potential and payment terms Process check requests

Audit and process credit card bills

Match invoices to checks, obtain all signatures for checks and distribute checks accordingly 1099 maintenance

Respond to all vendor inquiries

Reconcile vendor statements, research and correct discrepancies Assist in month end closing

Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

Assist with other projects as needed

Recruiter/Core Team, Manpower Staffing, Houston, TX-(08\2013 - 06\ 2015)

Process transfers, reinstatements, voluntary demotions, promotions, and termination actions,

Permanent placement and direct hire recruiting

Coordinate employee attendance at training programs and assist in preparing training materials,

Oversee the human resources recordkeeping system, including responsibility for developing procedures and forms,

Answered concerns with internal and external candidates regarding the staffing activities, recruitment, interviewing and hiring of applicants.

Analyzes client recruiting needs and works with account team to develop and deliver recruiting strategy

Develops and maintains relationships with recruiting sources

Involves local field operations in recruiting activities, as appropriate

Ensures successful implementation of strategic recruiting plan

Ensures timely candidate placements and healthy pipeline of qualified candidates

Understands client’s needs to create accurate job order and successful candidate placement

Maintains regular communication with client regarding order status and candidate updates Branch Manager Asst Hertz Rental Car, Milwaukee, WI-01\(2012 - 08\ 2013)

Supports achievement of location sales and margin goals by working closely with Location Manager

Sent out employee reference checks, achieves individual and customer service goals,

Participate in B2B sales activities that result in increased market share and revenue growth.

Partner with existing accounts to maintain our relationships, provide continual support of their rental needs and communicate new/existing products, services and programs.

Collaborate with internal departments to develop and carry out sales initiatives to increase local rental volume.

Strategize internally by communicating opportunities, challenges and market trends affecting assigned accounts.

Qualifying and processing customer rentals with accuracy and detail.

Persuasively selling optional services.

Processing customer rental pickups and returns

HR Generalist, Allegiance Advanced Medical, Milwaukee, WI-(11\2009 - 01\ 2012)

Coordinated interviews for future clients,

Compliance with all federal, state, and agency rules and regulations, supporting hospital corporate staff furthering their personal education and training,

Ensuring HIPAA LAWS when dealing with sensitives and confidential information, performed resource and recruitment functions to fill healthcare job openings, including candidate sourcing, screening.

Assist in special projects as assigned by management. Other duties as assigned.

Experience with HRIS system processes and report writing (preferably PeopleSoft 9.1)

match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks.

HR Generalist, P B & J LLC, Milwaukee, WI-(03\2006 - 10\2009)

Acts as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.

R esponsible for entire active employee and recent terminated file process

Used Ceridian HR system to update employee information including terminations and hiring

Complied new hire packets to employees, entered salary, formation into data base and created exit surveys for deficient employees, learn positive leadership approach in goal setting for a team, metrics.

Processes special payrolls including the annual bonus and year-end adjustment payrolls.

Researches and resolves questions from managers and employees as they relate to the processing of payroll information such as PTO and ESL, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, tax questions, and other changes. EDUCATION EDUCATION

Bryant and Stratton College, Milwaukee, WI.

Associate degree May 2008 & 2012

Major: Business Management / Human Resource Management



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