Customer Service Manager
Resume:
Nellethia D Francis
Apt A**
Collingswood NJ 08107
***********@*****.***
Objective: To obtain employment that will allow me to use my experience, knowledge, leadership abilities, and strong interpersonal skills to be a productive contribution to the team.
Summary:
15+ years’ retail experience in customer service.
15+ years’ experience in setting up creative, effective merchandising displays.
Born leader; inspiring others to work at their highest level.
Strong commitment, vision, highly creative and innovative.
Resourceful in problems solving, and able to handle conflicts.
Professional Experience:
Lidestri Foods
2015-present
Machine Operator
filler operator for food manufacturing
blender for beverage production
following recipes for manufacturing of finished product
quality control checks
following gmp
housekeeping
lock out tag out
Dollar Tree 2013-2014 Assistant Manager
Responsible for providing outstanding customer service.
Receiving shipments.
Checking in vendors.
Logging damages.
Auditing registers, till and safe maintained.
Holding associates accountable.
Working freights and filling outs.
Merchandising sales floor to floor plan.
2011-2012 Kelly's Services Inc/Bausch and Lomb Lensmaker
Casting.
Visual infection of product for defects.
Operation of Plasma(lens coating machine) and Multiple Batch Extractor.
Troubleshooting machine operation errors.
Filling daily quota requirements.
2006-2010
Auto Zone Inc.
Store Manager
Management of retail operation.
Responsibilities including scheduling and payroll.
Recruitment and training.
Merchandising.
Receiving of inventory.
Loss prevention
Daily monitoring of sales performance.
Inventory control.
Bank transactions.
Conducting annual performance evaluations.
My key focuses: providing outstanding customer service.
1998-2006 Hess Inc. Assistant Manager
Cashier
Shipping and receipt of inventory.
Merchandising.
Light housekeeping.
Tracking daily paperwork.
. Customer service.
Licensed New York State Security Officer
References upon request
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