Project Manager Management
Resume:
Michele Francis-Stine, PMP, CSSGB
**** ***** *** ****** ● Omaha, NE 68138 ● 402-***-**** ● **********@*****.***
Executive Summary
Leadership Integrity Focus
Senior project manager with solid track record of delivering quick to market projects and multi-project programs. Highly focused on achieving strategic goals while reducing operational costs. Passionate about delivering bottom-line results. Proven leadership and problem resolution abilities. Experienced with Application (SDLC), Infrastructure and Process Lifecycle. Effective utilization of process knowledge in any environment. Self starter who works hard to communicate vision and help collaborative teams achieve outstanding results.
Areas of Expertise
Collaborative Facilitation
Focus on LEAN / Critical Path
Relationship Building
Schedule Development
Business Process
Stakeholder Management
Team Building / Leadership
Budgeting and Cost Control
Strategic / Tactical Planning
Project Manager Professional Highlights
CSS / PayPal – Omaha, NE 09/2015 – 01/2016
SR Project Manager
Provide transitional coverage for the 3PP Citrix Program to complete 15 crucial projects in play prior to year end Moratorium. Provided direction and coordination for cross-functional team members. Ensured Documentation and Program Plan were up to date. Kept track of resource allocation, deliverables and issues impacting world wide rollouts and upgrades. Communicated with executives and project owners. Types of projects included: Security Mandates, Payment Processing Updates, Network Interfaces, New Equipment POC, Rollouts for Updates to World Partners, New Products for Operations Enhancement. Teams averaged 5-10 people. Projects were on time and within budget.
Great Plains Communications – Blair, NE 03/2015 – 05/2015
Project Manager
Project manage Infrastructure / Telecommunications projects in play while the company completed restructuring of department and allowed key employees to exercise planned absences. Provide processes knowledge of PMI standards and methodology. Provided leadership and direction to cross-functional teams with goals to deliver Infrastructure improvement projects while managing scope, schedule, quality, and costs. Facilitated with ownated tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. Daily standup reporting. LEAN / Agile methodology. Teams averaged about 10-25 people. Projects were on time and within budget. Used ProWorkflow.
First Data Corp / Experis – Omaha, NE 02/2013-07/2014
SR IT Project Manager - First Data Corp
Managed Global Infrastructure and Operations teams through Planning, Build and Implementation of medium and large projects. Used expertise to enhance processes with knowledge of PMI standards and methodology. Provided leadership and direction to cross-functional teams with goals to deliver Infrastructure improvement projects while managing scope, schedule, quality, and costs. Facilitated with owners of inter-related tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. Manage project documents within Sharepoint site. LEAN methodology. Teams averaged about 10-25 people. Projects were on time and within budget. Used MS Project, Clarity, Sharepoint.
Key Contributions:
VAPP Migration to NGN: High Profile Payment Processing System/ Melville DCC Migration; Manage Planning, Scope, Build, and Migration efforts for Development, CAT, PROD and Disaster Recovery environments. Monitored Build Progress, Firewall scheduling and Tracked Server hand-offs. Monitored changes to Scope. Prepared documents and represented project for Executive review and support to resolve issues such as unavailability of resources, vendor support and firewall escalations. Managed project time and cost within estimates. Managed successful drive for early migration of client servers without issues. ROI: Update VAPP to NGN environment and remediate application for Merchant Services.
ARP XP24K Storage Refresh: High Profile PEAK; Manage Planning, Scope, Build and Migration efforts to replace outdated Storage Array and Management hardware with new functionality Arrays and Management System. Very short schedule to implement storage in time for holiday processing. Interfaces with contracted vendor and reports to PEAK and ARP Programs. Scope included server builds and/or upgrades, certifications, Firewall escalation, Vendor assistance. Providing leadership to teams to keep progress in line with client needs and adjust deliverables where changes to delivery occur. ROI: Maximum processing capability for Merchant Services Processing. Automated Asset HP Discovery Tool Implementation: Manage Planning, Build of new servers, Install of new product and Integration into network to pull data from worldwide existing servers. New tool will ensure Regulatory compliance. Manage First Data and Vendor resources and deliverables.
Michele Francis-Stine, PMP, CSSGB Page 2
7109 South 140 Street ● Omaha, NE 68138 ● 402-***-**** ● **********@*****.***
Infogroup, Inc. – Omaha, NE 09/2012-02/2013
SR IT Project Manager
Managed IT Infrastructure and Operations teams through Planning, Build and Implementation of short term projects. Used expertise to enhance processes with knowledge of PMI standards and methodology. Provided leadership and direction to cross-functional teams with goals to deliver Infrastructure improvement projects while managing scope, schedule, quality, and costs. Facilitated with owners of inter-related tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. Used Waterfall and Agile process. Teams averaged about 15-25 people. Scrum daily standup leader. Projects were on time and within budget. Used MS Project, TENROX.
Key Contributions:
Responsible for multiple facility move projects: upgrade or replace application, network, telephony, CISCO, SAN equipment. Product Enhancement Responsible for successful transition of new business unit with separation of infrastructure / operations. Responsible for network component and application server upgrades in preparation of data center move
Responsible for small Security remediation projects. Attained proficiency in time reporting system and provided monthly updates for Accounting.
CSS / TD Ameritrade – Omaha, NE 03/2012-06/2012
SR IT Project Manager
Managed IT Service and Payment Processing, technical teams through the Requirements and Design life cycle during short term contract. Used expertise to enhance processes with knowledge of PMI standards and methodology. Provided leadership and direction to cross-functional teams with goals to deliver IVR and Retirement product projects involving software enhancements while managing scope, schedule, quality, and costs. Facilitated with owners of inter-related tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. LEAN Methodology. Projects were on time and within budget. Used MS Project, Clarity. Short term contract via CSS, INC.
Key Contributions:
Responsible for IVR Enhancement project to update current functionality to current enhanced industry options; involved outsourcing with vendors. Cost: $200k; 100mh; 16pp; ROI: Product Enhancement
Created summary and communication documents for use in Executive communications with company-wide project
Supported primary SRUM PM Agile Summary Dashboards for retirement projects
Assigned to assist departmental PM’s as change agent for Resource Allocation updating across projects
Proficiency attained in Clarity and Sharepoint processes.
CRI / CORELINK, Inc. – Omaha, NE /Fargo ND 09/2011–01/2012
SR IT Project Manager
Managed IT Service technical teams through the Requirements, Design, Testing and Deployment life cycle for quick deployment projects, enhancing processes with knowledge of PMI standards and methodology. Provided leadership and direction to cross-functional teams with goals to deliver multiple projects integrating with Health Insurance customer and internal software enhancement requests while managing scope, schedule, quality, and costs. Facilitated with owners of inter-related tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. Projects completed on time and within budget. Used MS Project and Sharepoint. Short term contract via CRI, INC.
Key Contributions:
Mastered new corporate SDLC process and functioned as change agent within cross functional teams to bridge older established process.
Responsible for concurrent projects to update customer contract process and enhance test regions to allow testing in programs used by overlapping projects.
Michele Francis-Stine, PMP, CSSGB Page 3
7109 South 140 Street ● Omaha, NE 68138 ● 402-***-**** ● **********@*****.***
Vertrue Inc – Omaha, NE 01/2011 – 08/2011
SR IT Project Manager
Managed dynamic eCommerce and Payment Processing technical teams through the Requirements, Design, Testing and Deployment life cycle for infrastructure projects, enhancing processes with knowledge of PMI standards and methodology. Provided leadership and direction to highly motivated, cross-functional teams to ensure successful delivery of multiple projects integrating with B2B customers and software enhancement projects while managing scope, schedule, quality, and costs. Used MS Project integrated with Clarity. On contract via CSS, INC.
Key Contributions:
Assigned to manage high profile Call Center Expansion project. Led requirements gathering and technical design meetings to create Requirements and Functional / Technical Design documents. Developed schedule for creation of Clarity integrated Project Plan. Adapted and evolved Status Reports to allow for tracking and measurement. Created cost tracking spreadsheet for labor, facilities, software changes and equipment costs. Facilitated with owners of inter-related tasks to keep controlled handoffs on track and manage issues / risks as soon as identified. Created new communication process for executives and project managers. Project completed on time and within budget.Assigned to manage concurrent projects to load balance key servers across data centers, reconfigure network infrastructure to adhere to Security mandated requirements, and upgrade servers with out of support versions of Operating Systems. Led requirements gathering and technical design meetings to create appropriate documents and project plans. Facilitated communications between technical staff (including off-short testers), vendors and systems owners. Provided costs, labor and schedule tracking through project life cycle. Cost: $97K; 1800mh; 15pp; 13 application owners; ROI: Disaster Recovery
Assigned to manage integration and adaptation of off-the-shelf purchased applications with company developed internal portal and Sharepoint / Knowledge Base repositories. Led requirements gathering and technical design meetings to create appropriate documents and project plans. Provided costs, labor and schedule tracking through project life cycle.
CSG SYSTEMS Inc – Omaha, NE
05/2005–09/2010
SR IT Project Manager (2005-2010)
Managed Open Systems and Payment Processing development and infrastructure teams through the software development life cycle (SDLC) and infrastructure projects, using PMI standards and methodology. Provided leadership and direction to cross-functional teams to ensure successful delivery of multiple concurrent enterprise projects while managing the critical path and inter-relationships of scope, schedule, quality, and cost for multiple applications. Used MS Project with in-house scheduler.
Key Contributions:
Managed Open Systems / Payment Processing applications through development, infrastructure and client changes. Implemented 10 new clients with application and infrastructure builds along with 480 short term enhancement projects with 95% success. Web services products included financial payments and services. Took charge of past due program to complete Security Audit remediation of 15 configuration changes to over 500 servers companywide. Communicated with product owners to ensure minimal impact to release schedules and customer processing deadlines during with companywide Data Center migration. Designed reports to allow for tracking and measurement. Created new communication process for executives and project managers. Managed Data Center move of 30 clients along with 25 non production support systems with 99% success rate and low outage to customers. Served as lead for intra-department user committee to review in-house project scheduling tool and process enhancements. Handed off 100 enhancement projects that would enable more efficient work completion for cross-functional teams.
Michele Francis-Stine, PMP, CSSGB Page 4
7109 South 140 Street ● Omaha, NE 68138 ● 402-***-**** ● **********@*****.***
Keane Inc / State Farm Corporate – Blommington, IL 05/2004–05/2005
SR Consultant / Project Manager Planner (2004-2005)
Provide leadership in planning and schedule software development and business activities. Articulated complex project scope, vision and corporate goals to customer teams to finalize Project Charter and develop the Project / Service Plan, Work Breakdown Structure and Schedule for projects such as Test Lab software enhancements, Services / Internet Application development, Data Warehouse Move. Provided reporting on metrics such as Earned Value, Cost/Schedule Variance, and Resource Allocations using Enterprise Primavera application. On contract to Keane, Inc.
Key Contributions:
Successful implementation of two large projects. Provided direction and process development to business teams to create yearly goals and metrics.
FP Consulting – Lavista, NE 02/2002–05/2004
Independent Management Consultant (2002-2004)
Outsourced business management services involving management of projects, resources, logistics, implementation and quality assurance for small business owners. Facilitate scope development, created implementation plans, managed budgets, managed resources for execution of project, provided measurement of quality of completion.
Key Contributions:
Managed move of active professional office utilizing outsourced vendors with no impact to business operations or billing services. Managed 3 person teams to reset retail displays in large retail chain stores; approved work plans, schedules, time submitted for billing, reviewed product for quality assurance.Concurrent with full time schedule to complete Bachelor’s degree at University of Nebraska.
MCI Worldcom –Cedar Rapids, IA 01/1993–06/2002
Program Manager – global Engineering (2001-2002)
Provided business strategy, leadership, customer relationship management, and promotion of products such as Voice, Interactive Voice Recognition, Voice Over IP, Internet e-Business and Payment Processing programs to implement domestic products globally. Included assimilation of products from newly acquired companies. Worked closely with customers, global partners, executives while directing large international software development / test / engineering / implementation teams across full product / software development life cycle (PLDC, SLDC) to deliver complex customer requirements on quick to market plan. Provided customer facilitation, executive communications, WBS, project plans, facilitation of major issue resolution, metrics.
SR Project Manager – Global Network Engineering (1994-2002)
Lead Systems Analyst - Commercial Billing / Print Application Developer (1993-1994)
Key Contributions:
Delivered Voice and e-Business products to Global Partners with full life cycle management of software development projects and integration with infrastructure changes. Responsible for Commercial Billing System software; considered knowledge expert of the flow of data and processing from end to end for domestic and coordinated via a mature Release process; provided expertise for conversions to Global applications. Delivered $1.5m data center project with 13 global locations to end-users as scheduled and 20% under budget: Delivered $1m global network merge with newly acquired company.Represented company / provided input to ANSI standards committee for Telecommunications / Electronic Data Interchange Managed engineering projects to create new global Test network; worked closely through interpreters with global technical testers and engineers. Facilitated hardware orders / deliveries internationally
Updated mainframe billing program for customer enhancements and maintenance; 6 weeks job sharing with QA department.
Michele Francis-Stine, PMP, CSSGB Page 5
7109 South 140 Street ● Omaha, NE 68138 ● 402-***-**** ● **********@*****.***
Formal Education
Bachelor of Science in Business Management
University of Nebraska - Omaha
August 2003
Applied Associates – Computer Science
Metro Tech Community College
August 1992
Professional Organization Affiliation
Project Management Institute
Heartland Chapter President 2012-2014
Chapter Vice-President Education & Certification 2009-2011
Chapter Education Committee Member 2008-2009
Certifications
Project Management Professional (PMP) 2002
Six Sigma Green Belt 2010
Honors
Phi Theta Kappa
Golden Key
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